Customer Reviews

I must say I am glad that I found your email. I am a small retailer with an online store and brick and mortar location in Martha's Vineyard. I placed a few orders with you and was thrilled with the products. I placed an order this year and it was a pure disaster. I will start off saying that customer service is almost more important to me than the company itself. I received an order that was damaged. I received so much push back, and so many excuses, without anyone just saying it was a bad order of foil. There were plate marks that I was told would be removed. Unfortunately, the foil was steamed and in the process burned. I was still shipped boxes of the ruined merchandise. I continued to request that I get new merchandise and it kept getting delayed, until the point that I needed to cancel the order because my season was ending soon. I know that Gaby was trying to help but she could only do what she was told. Emily had the power to change this situation and didn't. Just a little good customer service, and admitting the product was damaged is all it would have taken. I would like to continue using your services because my customers love the foil, but I would need assurance that things would be different this time. If you would like to discuss this further, let me know. mvteeshirts@mvteeshirts.com or 267-240-8042 m Jill Jones Owner | MV Tee Shirts

Real Thread is always our first choice for branded apparel! Great quality, fair pricing, and fast!

Thank you for your attentiveness and specialized customer service!

Gaby is quick to respond and amazing!

Joey is awesome!!

Awesome experience with Kai and Gabby. We are returning customer from 2018. Kai found our order and made it totally painless for us to recreate anything. Kai/Gabby worked with pricing and within less than a week our order was placed. Thanks!

Joey is helpful and often makes the time to speak with me when we're working on new projects or if I've got questions about some of the older projects we've worked on.

I've got nothing but good to say. Joey does an excellent job assisting us and we're very satisfied with the product.