Customer Reviews

Hi-the response time and attention to detail has been exceptional, as I am new to this job and needed some extra assistance in the process.

Quick responses and helpful

Travis was excellent and very helpful the entire process.

Joey has been helpful and responsive to help us get an order in within a very tight deadline. I appreciated his help so far to ensure that we received information, mock ups, communication, and receipts as needed.

Kelsee is a gem.

Great response time.

Our customer experience started off /closed out with Trey Ramsey, with temporary assistance from Kai Cooper when Trey was out of office. Both Trey and Kai were amazing in their clear communication, detail orientation, and speedy responsiveness. Our project was a bit complicated and they both did a great job of keeping it organized and ensuring I understood the process. Trey also made sure that our needs were met by working with the production team to make a bit of an exception in their normal workflow process. We are incredibly grateful to the Real Thread team for the customer service experience on our initial order and are excited to see how the apparel items turn out! If all looks great upon delivery, we will definitely be submitting more orders with y'all. Thanks again!

Great customer service