Customer Reviews

Everyone was very easy to deal with!

Bre was incredible and so helpful. I needed a rush order, and Bre and team worked so fast to help answer my questions and get the order going in time. We can't wait to use real thread again in the future, and hopefully not so rushed on our part ;)

Quick response, professional, worked with me to get him the files they needed to create what I wanted. I really appreciate the response time the most.

Real Thread has been a pleasure to work with through the whole process. Joey takes time to ensure everything they're doing is explained and is very helpful.

She was very helpful

Everyone was very friendly! There were a few times where the wrong info was given (was given the wrong price list) or before I started my order I asked if a coupon I had would work and they said yes and that it would be added to my account. But I needed to re-confirm during check out because it was not added to my account. I was told the coupon had expired but they still honored it anyway! So I appreciate that.

Melanie contacted me right away and helped me through the process to distill what I wanted, how the process worked, and what my options were. The exceptional part was the fact that Melanie’s correspondence was immediate, cordial, and without pressure. I’ve never had such support from a business, period. Joey took the reigns after Melanie had que’d up everything I wanted, and Joey seamlessly maintained my confidence and his correspondence was just as swift and helpful. Usually when I’ve dealt with two different employees at any business there is anxiety when a relationship that has been positive is passed off to the next employee. Melanie and Joey were a great team and left me feeling that the Real thread community has a great thing going. Thanks very much

Joey was so accomodating and helpful. It was nice to know a real human being had eyes on my order and making sure it got through production without a hitch!