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Customer Reviews

Customer Service

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4.95 / 5.0
(1,483 reviews)
Customer Service Review
5
5
Rob is so patient & efficient. I know you guys pride yourselves on exceptional customer service & you always deliver it! Ive had some issues in the past with orders but it's never a customer service issue - the biggest issue was a garment issue claiming to be water resistant (raincoats) but they weren't. I sent one back to Rob & he is looking into it! We spent ALOT on them & the team was a disappointed when they didn't keep them drier then their t-shirts but Im hopeful we will find a solution!
Customer Service Review
5
5
you guys are always so responsive and good with details. really appreciate the efforts
Customer Service Review
5
5
Joey was always on it
Customer Service Review
5
5
Best service ever. Thanks for being so awesome!
Customer Service Review
5
5
Friendly and attentive, would work with again and buy an ice cream!
Customer Service Review
5
5
Very responsive
Customer Service Review
5
5
The process was smooth and stress free! Joey was warm and friendly!
Customer Service Review
5
5
Very helpful and not pushy.
Customer Service Review
5
5
The more I work with you guys, the easier it gets! Awesome team and service.
Customer Service Review
5
5
Fast and reliable
Customer Service Review
5
5
Rob was great! Quick to respond to emails, and accurate in his prediction of when we would have a print proof.
Customer Service Review
5
5
Rob was great and very helpful. Responds quickly.
Customer Service Review
5
5
Very understanding about how long the process took. Been working with you guys for about 5 years now, always a pleasant experience. I recommend you to everyone in know looking for custom stuff!
Customer Service Review
5
5
Clear communication, reply's are quick and timely.
Customer Service Review
5
5
Tiff was awesome! Very responsive!
Customer Service Review
5
5
Joey is awesome! Super attentive and helpful. Very excited for these shirts and can't wait to work with y'all again soon.
Customer Service Review
5
5
Joey was knowledgeable in the products and took the time to call me to assist me in making decisions regarding our purchase.
Customer Service Review
5
5
Simply awesome.
Customer Service Review
5
5
We think y’all are awesome!
Customer Service Review
5
5
He was very on top of things, professional & nice.
Customer Service Review
5
5
Very fast response times, super individualized attention to order, all around great experience
Customer Service Review
5
5
Excellent service, easy to use website. Will use again!
Customer Service Review
5
5
Joey answered all of my questions and got me my proofs quickly on a Friday afternoon. Very happy.
Customer Service Review
5
5
I've worked with Melanie and Bre and they were both super quick with responses and answers to my questions. I've been working more with Bre getting my order set up and getting on the fulfillment program. She's been really helpful and always quick to answer questions. Great team!
Customer Service Review
5
5
Joey responded quickly to my initial request and was quick to respond when I asked for a revision. Very impressed with the experience.
Customer Service Review
5
5
Joey was polite, professional, and efficient. We shifted and changed our order several times, and each time he was accommodating and efficient. I look forward to working with him in the future.
Customer Service Review
5
5
I've used Custom Ink before, this felt way smoother and more personal. Love the detail in the proof.
Customer Service Review
5
5
Melanie and Bre were very responsive and helpful anytime I had questions. It's been a great experience!
Customer Service Review
5
5
Super helpful team, and also nice to be able to get a pantone match T-shirt for my client's brand.
Customer Service Review
5
5
Quick responses and easy to get things done.
Customer Service Review
5
5
I gave an exceptional rating due to the patience and professionalism of your real thread rep rob. I made several changes and different demands
Customer Service Review
5
5
Always good service.
Customer Service Review
5
5
Joey's the best. Give him a raise.
Customer Service Review
5
5
Rob is very professional. good communication
Customer Service Review
5
5
Melanie was super helpful. Answered all my questions. Joey was great, redid the order twice for us because I changed my mind on shirt colors. He was very patient, kind and helpful. My overall experience was great.
Customer Service Review
4
4
Everyone was very helpful and nice.
Customer Service Review
5
5
Very helpful and quick in both replies as well as mockup.
Customer Service Review
5
5
I had multiple questions and revisions which he was always quick and helpful with.
Customer Service Review
5
5
Everyone is very helpful, and responses are quick.
Customer Service Review
5
5
Rob has been very communicative and helpful during the process.
Customer Service Review
5
5
Cool dude and always available.
Customer Service Review
5
5
They are super responsive, great to work with. I made an error in that I used the wrong credit card and they were incredibly helpful and fixed it immediately. I'd recommend real thread to anyone.
Customer Service Review
5
5
Good service, easy to order
Customer Service Review
5
5
All is going well so far. Joey was a great help and your website was cool.
Customer Service Review
5
5
The real thread team was very responsive which was really nice. The interface was quite easy to navigate as well which made for a pleasant user experience. Looking forward to the next concepts to be printed.
Customer Service Review
5
5
Bre is fantastic - Always ready to step in and offer help with alternatives and other issues we run into.
Customer Service Review
5
5
Joey is always responsive and quick to provide exceptional service.
Customer Service Review
5
5
quick response and very helpful
Customer Service Review
5
5
amazing!!! will re order
Customer Service Review
5
5
Great, personalized outreach and quick response times on everything
Customer Service Review
5
5
Fast and easy service. Very helpful is making sure the art for our new game looks big on the new masks!
Customer Service Review
5
5
Rob handled a complex order with ease and great professionalism. Everything went quickly and we can't wait to get our new shirts!
Customer Service Review
5
5
Very responsive to questions and offered helpful information.
Customer Service Review
5
5
From website to customer service, absolutely awesome!!
Customer Service Review
5
5
Bre has been so pleasant and receptive to our needs!!
Customer Service Review
5
5
Joey is fantastic, thank you for introducing me to him! The only other thing I'd like to talk about is helping create a connection between Realthread and Printfection. We do a lot of kits with PF that have more than just t-shirts (mugs, battery chargers, stickers, and so forth), but they don't offer water-based printing. This feels like a match made in heaven and they are interested in talking about a partnership. LMK! -Tommy
Customer Service Review
5
5
Joey is so on top of it. Super reliable and helpful and friendly.
Customer Service Review
5
5
Thanks for making the re-ordering process simple.
Customer Service Review
5
5
Account Manager was very helpful and friendly. I felt comfortable entrusting my design with her.
Customer Service Review
5
5
Everything, from beginning to end, is exceptional!
Customer Service Review
5
5
He called and made sure he knew exactly what I was wanting, and even put a rush on the mock-up because the item I wanted to print on was low in stock.
Customer Service Review
5
5
Rob was great!
Customer Service Review
5
5
Thank you for the awesome artwork and for the incredibly short turnaround. Amazing!! Thanks All
Customer Service Review
4
4
There was a few discrepancies with pricing but Rob helped me out and was very great throughout the whole mock-up process! I would clarify more that youth sizes will be a completely separate order! Thanks again!
Customer Service Review
5
5
very responsive and helpful! Went the extra mile. :)
Customer Service Review
5
5
Bre is communicative, responsive & resourceful. I couldn't be happier with how helpful she is.
Customer Service Review
5
5
Knowledgeable, "positive" voice on the phone, and quick to provide answers to changes I was looking to make.
Customer Service Review
5
5
Rob has always been amazing to work with.
Customer Service Review
5
5
Personal contact in helping navigate the website
Customer Service Review
5
5
Helpful & got the order done quickly
Customer Service Review
5
5
Joey is always extremely helpful. I really appreciate your wonderful customer service!
Customer Service Review
5
5
We had a LOT of changes and he worked diligently to make sure we got what we wanted.
Customer Service Review
5
5
I've never had a bad experience with the real thread team, and having an account manager who I can reach out to at any time has made the process even easier. 10/10. Gold star.
Customer Service Review
5
5
Melanie and Rob were on top of things immediately! Both were very pleasant and answered all our questions. Rob went through our professor making many unanticipated changes, such as the shirt color, etc. with great speed and grace. You all were highly recommended to us for ease to work with, and we also highly recommend you! THANKS!
Customer Service Review
5
5
Joey is responsive, kind, and was flexible when I needed him to jump through a few hoops in order to get the shipment over to our drop-shipper.
Customer Service Review
5
5
So helpful! The best company for shirts!
Customer Service Review
5
5
Joey was super helpful!
Customer Service Review
5
5
Joey has been great to work with... yay! Easy to deal with and quick responses. Thanks Joey and team!
Customer Service Review
5
5
Fast and Easy
Customer Service Review
5
5
Great and easy customer service.
Customer Service Review
5
5
Thanks to account manager, Rob, for adjusting our order to optimize better bulk pricing. We realize you didn't have to do it, BUT YOU DID!! That says a lot about the culture at Real Thread. We are excited about our order of T's.
Customer Service Review
5
5
The Real Thread team was attentive and provided exceptional support from start to finish. Thanks again, Joey and team for all of your help!
Customer Service Review
5
5
They were very helpful, informative, and had a quick response time. Very satisfied!
Customer Service Review
5
5
Very quick turnaround
Customer Service Review
5
5
Joey was warm, welcoming, and approachable.
Customer Service Review
5
5
Bre was super responsive, took time to clearly answer all my questions, and was always really positive.
Customer Service Review
5
5
Bre was awesome to work with. Super quick to respond and she nailed the mock-up on the first try.
Customer Service Review
5
5
Great customer service! Rob replies quickly and is very helpful.
Customer Service Review
5
5
Joey was helpful from the first introduction. We had a lot of communication regarding my shirt design and every time he was kind, friendly and incredibly helpful! Thank you for a great experience! I can't wait to get the shirts in the mail :)
Customer Service Review
5
5
We have changed our design multiple times and Bre has been beyond accommodating. She has answered my questions in a very timely manner and we have really enjoyed working with her!
Customer Service Review
5
5
All great! Maybe too many email threads though 😂
Customer Service Review
5
5
Joey is super helpful, knowledgeable and responsive!
Customer Service Review
5
5
Response and friendly!
Customer Service Review
5
5
You guys are OUTSTANDING partners for a business like ours. Rob has been wonderful and we can't express our gratitude enough with your support on social media. Your "likes" are our favorite ones. Thanks for all you do.
Customer Service Review
5
5
I appreciate the clear communication from my manager, quick turnaround for proof updates, and the user-friendly aspects of the website!
Customer Service Review
5
5
Joey was so accommodating and patient to make sure we got exactly what we wanted! Ordering more products with him soon.
Customer Service Review
5
5
Rob was positive, super responsive and very quickly managed getting this project from quote to artwork approved and in production.
Customer Service Review
5
5
Rob is always there to answer any and all questions. Love Real Thread and love Rob!
Customer Service Review
5
5
Our account manager, Joey was accommodating and quick to respond. The ordering process was seamless and we were so happy with our last order. I have no doubt that the Real Thread team will exceed our expectations once again.
Customer Service Review
5
5
I've had a great experience working with your team. I look forward to continuing to work with Real Thread.