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Customer Reviews

Customer Service

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4.95 / 5.0
(1,483 reviews)
Customer Service Review
5
5
You guys to a great job. You are very responsive. I often feel disorganized but you all walk me through the ordering process and I am happy with the printed results.
Customer Service Review
5
5
Joey is great
Customer Service Review
5
5
responses were timely and polite, unlike at the first place I tried to get shirts made
Customer Service Review
5
5
Everyone was incredibly helpful!
Customer Service Review
5
5
Great service from Bre!!!
Customer Service Review
5
5
Joey was awesome! Super helpful and very quick.
Customer Service Review
5
5
Super helpful. Thanks!
Customer Service Review
5
5
We've known Real Thread (Jordan!) since Social Fresh and I knew your team would be awesome. Excited to see the pieces :)
Customer Service Review
5
5
Exceptional service, what more can I say?
Customer Service Review
5
5
The response was quick, friendly, and accommodating!
Customer Service Review
5
5
Joey is great to work with. He is very helpful in creating the t-shirts the way I wanted them to look.
Customer Service Review
5
5
Joey was very helpful in getting our mockups done the way we wanted them and provided excellent support
Customer Service Review
4
4
Very helpful responses in the chat and via email, but hours are super limiting as i'm on the west coast (PST) and often had to wait until the next day to receive answers. Appreciate that ya'll let us do the one-time fulfillment shipping options to our teammates since we're completely remote!
Customer Service Review
5
5
Bre has been very helpful and supportive in our conversations.
Customer Service Review
5
5
Great customer service!
Customer Service Review
5
5
Joey has been very responsive and has addressed any issues quickly and professionally!
Customer Service Review
5
5
You all are awesome, you were so fast and helpful! This was a really busy and last minute project on my end and you took care of everything and took away all of my stress to make this an easy and enjoyable experience.
Customer Service Review
5
5
Joey is great!
Customer Service Review
5
5
Joey has been attentive to emails and really helped me get this first order going!
Customer Service Review
5
5
Bre is awesome and so friendly! Always responds promptly to my emails and encourages all my crazy ideas :)
Customer Service Review
5
5
Very clean and easy ordering process. Very happy so far. Can’t wait to get the t-shirts.
Customer Service Review
5
5
Joey was supportive and helpful and helped me get three projects done for an upcoming show!
Customer Service Review
4
4
My Account Manager was kind and clear with his help.
Customer Service Review
5
5
Bre and Melanie were amazing to work with! Quick responses to my 100s of questions :)
Customer Service Review
4
4
Took several back and forth emails to get it right. Partially due to a file I didn't add early on, but then several pretty easy mistakes. So hoping the account managers can read emails more carefully in the future. Time is valuable and I spent too much time on this order.
Customer Service Review
5
5
Melanie Vanderford was always extremely quick to respond to my emails, no matter what the question was. Joey Bordenga, while maybe not quite as quick, I think always responded within at most a business day, which was still very good.
Customer Service Review
5
5
Great service and Bre is beyond amazing at everything :)
Customer Service Review
5
5
Joey is exceptionally easy to work with. He communicates well and is prompt in responding. I feel confident in Real Thread because of Joey's service.
Customer Service Review
5
5
It has always been a very easy and pleasant experience ordering shirts from you all. Everyone is super helpful.
Customer Service Review
5
5
Joey is great and I really enjoy working with him. Keep up the good work!
Customer Service Review
5
5
I was working with Joey. Great person to work with. Organized and understands our wants. Didn’t have to submit a revision.
Customer Service Review
5
5
Always helpful and fast.
Customer Service Review
5
5
Your site was very user-friendly and had what we were looking for. Response time was great. Friendly communication.
Customer Service Review
5
5
Team is doing great!
Customer Service Review
5
5
Fantastic support and customer service
Customer Service Review
5
5
Both Bre and Melanie went the extra mile to ensure my order was fulfilled exactly as I wanted it. They are great communicators and made this process a breeze!
Customer Service Review
5
5
Joey is very responsive and helpful! He is always chipper and on top of every part of the process.
Customer Service Review
5
5
They were great and had to deal with and my indecisiveness
Customer Service Review
5
5
I asked a lot of questions and he responded with answers
Customer Service Review
5
5
Account manager was very responsive and helpful. Thanks!
Customer Service Review
5
5
Very quick response and it's easy to get exactly what I need.
Customer Service Review
5
5
Love working with Real Thread!
Customer Service Review
5
5
Working with Joey Bordenga has been wonderful! Smooth sailing every step of the way. He is responsive, and helpful in tracking down what we need! I never feel like I have to be the one to push the order or communication along! Thanks Joey!!
Customer Service Review
5
5
Love working with Tiff, she is patient and kind. Willing to work with us to find exactly what we need.
Customer Service Review
5
5
The customer service, knowledge of products, design help and responsiveness were all beyond expectation. I feel like I was in good hands through the whole process.
Customer Service Review
5
5
He was very helpful with my requests and quick to respond!
Customer Service Review
5
5
Super prompt and friendly service. Very on top of things and looking out for my best interests and presenting me with great solutions. thank you!
Customer Service Review
5
5
Joey is great.
Customer Service Review
5
5
Bre was very helpful and the ordering process was quick and easy like always! We're very excited for our new shirts to come in.
Customer Service Review
5
5
I can't thank you guys enough for accepting this last minute project and finding a way to get it done. Everyone from Melanie to Bre, has been a pleasure to work with thus far. When discussing this project with individuals from yall's team, it never seemed as if it was bothersome or an inconvenience which was so appreciated. The customer service and genuine care in yalls business clearly is demonstrated throughout the process. With that being said, I hope I can continue to build the relationship with you guys in hopes to print more apparel and merch as my business opens up! Thank you all again and looking forward to the future!
Customer Service Review
5
5
Bre was very responsive and helpful throughout the process, she was on top of everything even through a couple curve balls we through! Thank you guys so much!
Customer Service Review
5
5
Joey has been great to work with and has helped all along the way with any questions I had and explaining additional details needed. The whole process was smooth and fast
Customer Service Review
5
5
Good response time, understood my questions and answered clearly.
Customer Service Review
5
5
I had an open order from weeks ago. Thought it had closed so I put in another order, but second time around I forgot to send a logo for the tags. Fortunately enough, I didn’t have to tell my account manager, he had already used the logo from the previous order. Process was a breeze.
Customer Service Review
5
5
My account manager, Bre, was amazing to work with! Very responsive and helpful. She made the process quick and seamless. I will definitely use Real Thread again!
Customer Service Review
5
5
Joey is super responsive, and friendly. He always handles any of my questions in such a helpful way. Love working with him!
Customer Service Review
5
5
Because Bre is amazing and has the best, most humorous emails ever!!
Customer Service Review
5
5
Because it was exceptional!
Customer Service Review
5
5
With the first account manager I worked with leaving mid-way through the project, Tiff jumped in and has been very helpful. I was also very easy to get going on the project and edits were made extremely fast.
Customer Service Review
5
5
You guys are rockstars. The prompt replies, willingness to work with changes - even after the deadlines! 😅
Customer Service Review
5
5
love Bre!
Customer Service Review
5
5
Exquisite attention to detail and the overall customer experience. Gave me plenty of visibility on the product so that my expectations are clear.
Customer Service Review
5
5
Joey is always quick to reply and goes above and beyond to make the process of ordering or re-ordering easy and quick for me.
Customer Service Review
5
5
Excellent service and product!
Customer Service Review
5
5
Joey's the best
Customer Service Review
5
5
She was great!
Customer Service Review
5
5
Everything was very easy and everyone was very friendly.
Customer Service Review
5
5
I like Joey and he's helpful.
Customer Service Review
5
5
Joey, is quick to response and has a great positive interaction via email. So happy to bet working with him. When it comes to the website and being user friendly I have to say it was !Flawless! Simple, easy to understand, and love that I can visualize my shirts prior to ordering (unlike the vendor I've been using). So excited to be using this platform more in the future!
Customer Service Review
4
4
Joey is a cool dude 🤙
Customer Service Review
5
5
Amazing communication and accommodation for what we needed and were trying to accomplish. Highly recommend!
Customer Service Review
5
5
Joey was very helpful and courteous throughout my time ordering.
Customer Service Review
5
5
Prompt, professional and VERY friendly. Good work so far guys.
Customer Service Review
5
5
Dru and team were great to work with as always!
Customer Service Review
5
5
Overall very good!
Customer Service Review
4
4
Both Melanie and Bre were easy to work with.
Customer Service Review
5
5
fast responses, very detailed answers.
Customer Service Review
5
5
Everything from design conception to final order submission was very easy and flawless…suuuper responsive! Great experience!
Customer Service Review
4
4
The team did a fantastic and efficient job translating my order into a workable design, using the text font and colors I requested. My issues were: 1) I didn’t know upfront that you could not scan and use my artwork but instead made your own computerized version. Less personal in the end. But I can live with it. 2) the color chart was very different from what Joey ended up showing me. All in all, the team did a nice job. I am a satisfied customer.
Customer Service Review
5
5
Joey is the best! Helped me with an issue with out order and was friendly and super responsive!
Customer Service Review
5
5
I've been thrilled by the quick answers, the clarity in pricing, the ease of your online platform. The fact that you have all that and offer competitive pricing and professional touches (hem printing, tag printing) is awesome. Been a great experience.
Customer Service Review
5
5
The team was always quick to respond and patient with us trying to decide which sweatshirt we wanted. Would definitely recommend to colleagues or friends to use!
Customer Service Review
5
5
It's always impressive for me when finding a new company and creating a new relationship that you feel that there's a level of professionalism and service that feels really good. This felt good. This felt like when we do the next round of orders, assuming the product is as advertised :-) that I'll be doing this again and again. Thanks Melanie, Joey, Tiff and you Dru.
Customer Service Review
5
5
Awesome customer service! Quick responses. Love working with you guys :-)
Customer Service Review
5
5
She was great! Very nice and took the time to answer any questions or concerns I had… Thank you. 😊
Customer Service Review
5
5
Everyone was very easy to deal with!
Customer Service Review
5
5
Quick response, professional, worked with me to get him the files they needed to create what I wanted. I really appreciate the response time the most.
Customer Service Review
5
5
Real Thread has been a pleasure to work with through the whole process. Joey takes time to ensure everything they're doing is explained and is very helpful.
Customer Service Review
5
5
She was very helpful
Customer Service Review
4
4
Everyone was very friendly! There were a few times where the wrong info was given (was given the wrong price list) or before I started my order I asked if a coupon I had would work and they said yes and that it would be added to my account. But I needed to re-confirm during check out because it was not added to my account. I was told the coupon had expired but they still honored it anyway! So I appreciate that.
Customer Service Review
5
5
Joey was so accomodating and helpful. It was nice to know a real human being had eyes on my order and making sure it got through production without a hitch!
Customer Service Review
5
5
Bre followed up with us and followed through as our order took us some time to finalize and execute. Every time we reached out with a question or inquiry, she responded promptly and with great energy.
Customer Service Review
3
3
Right now we're paying to reprint of 200 shirts because the tag shows through the white shirts. The explanation made sense, the tag should be thin lines because it's normal to have it see through. I just wish we had been told that when they saw how bold our tag was.
Customer Service Review
5
5
💙💙
Customer Service Review
5
5
The speed and attentional to detail. The responses were very personalized and made me feel valued.
Customer Service Review
5
5
The response was super quick, courteous and professional. Melanie and Rob were both very easy to work with and very helpful.
Customer Service Review
5
5
Swift communication and a friendly experience with account manager. Thank you!
Customer Service Review
5
5
amazing so far
Customer Service Review
5
5
I really enjoyed the experience. Everyone was responsive to questions and the free samples were great.
Customer Service Review
5
5
They were extremely responsive to all my questions and requests via email communication. Plus the fact that I received the samples so quickly!