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Customer Reviews

Customer Service

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4.95 / 5.0
(1,483 reviews)
Customer Service Review
5
5
Joey was great!!
Customer Service Review
5
5
Couldn't have had a better experience, the team was great!
Customer Service Review
5
5
Joey is always quick and super helpful!
Customer Service Review
5
5
Nicole is outstanding. She has great attention to detail, she clearly cares about her customers, she's offered to build mocks for me countless times, she's made great product recommendations and design suggestions, she was super patient with me when i was first figuring out the mock tool. Her attitude is always positive, her energy is high, and she's an overall pleasure to work with. She is 90% of the reason why I haven't switched to another vendor for our swag needs.
Customer Service Review
5
5
He was very responsive !! Worked hard :)
Customer Service Review
4
4
Best experience!
Customer Service Review
5
5
The service was great and responsive. It was easy to place my order.
Customer Service Review
5
5
Everyone at Real Thread was very helpful, Joey was very considerate and wiling to help. Very positive experience.
Customer Service Review
5
5
Customer service with real thread is never not great. Ask a stupid question, they answer and make you feel smart. Go ahead... try it.
Customer Service Review
5
5
Real Threads has always delivered top product and best of class customer service! Joey you are the best!!!
Customer Service Review
5
5
Well - I didn't need to do anything but say "I want more" and they made it happen. Easy Peasy!
Customer Service Review
5
5
Working with Joey has been a wonderful experience. Joey was able to work very quickly to help us bring this order to life. Always providing timely updates and also provided workable recommendations. We have greatly enjoyed our experience working with Joey and Real Thread so far!
Customer Service Review
5
5
Thanks for all you guys do! Providing blanks, alternative options when things are OOS and always meeting ship dates when needed!
Customer Service Review
5
5
Joey has been very helpful and given us quick responses.
Customer Service Review
5
5
Joey has been incredibly helpful and responsive every time I've reached out to them. I truly appreciate the professionalism and having a partner I'm confident working with.
Customer Service Review
4
4
Responsive and helpful
Customer Service Review
5
5
Super responsive!! A+ communication
Customer Service Review
5
5
Joey is very attentive to all my order inquiries
Customer Service Review
5
5
Responsive and very helpful staff! Been extremely impressed so far!
Customer Service Review
5
5
Joey is fantastic. He’s been extremely helpful and understanding. He even helped me explore some options and guided me in the best direction. Will order from here again for sure.
Customer Service Review
5
5
Real Thread has provided fantastic service since I started working with the company. There's been a few hiccups but the communication and support have been incredibly good.
Customer Service Review
5
5
Joe is very responsive and helpful.
Customer Service Review
5
5
Both Melanie and Emily were really responsive and helpful even with all my many, many questions!
Customer Service Review
5
5
Everything about this process was exceptional! From how quickly I was reached out to after my inquiry, the speed of getting a design mock up, and all my questions were addressed promptly. Everyone I interacted with was very helpful. Based off my interactions so far, I will certainly be a repeat customer!
Customer Service Review
5
5
Joey was very helpful in answering my questions and getting my order finished how I wanted it
Customer Service Review
4
4
Quick response time!
Customer Service Review
5
5
Joey is awesome !!! He always helps me out and goes above and beyond!!!
Customer Service Review
5
5
Quick work, very responsive service. Website is a little glitchy, though. Thanks!
Customer Service Review
5
5
Very helpful with placing our first order
Customer Service Review
5
5
Communicates very well and super friendly, thanks so much!
Customer Service Review
5
5
Very good with her communication and timing of it all.
Customer Service Review
5
5
Quick, responsive, got it done!
Customer Service Review
5
5
Joey and Melanie were great. Very attentive from the first email! Thank you so much for your patience.
Customer Service Review
5
5
Timely email communications with the necessary information to move my order forward
Customer Service Review
5
5
Nicole was great, she got back to me asap with all questions.
Customer Service Review
5
5
My experience with your organization has been great so far. Your team is very responsive. Great job!
Customer Service Review
5
5
Great service, and very responsive with any questions.
Customer Service Review
5
5
Joey has been a fantastic resource.
Customer Service Review
5
5
Very helpful throughout all the process
Customer Service Review
5
5
I always appreciate the flexibility and ease of ordering with y'all! :)
Customer Service Review
5
5
Every interaction I have had with your staff has been exceptional. Thanks so much!
Customer Service Review
5
5
I was initially working with Melanie today who was terrific and then she got Nicole in the mix as I made a special request which Nicole made happen for me which enabled me to place the order.
Customer Service Review
5
5
Joey has been great!
Customer Service Review
5
5
always very responsive and helpful! Thanks!
Customer Service Review
5
5
Friendly, quick response and worked with me to get the order delivered by a specific date. Thanks!
Customer Service Review
5
5
Bre was so helpful with the process! This was the first time I was ordering from you and she totally eliminated any worries I had about submitting my order.
Customer Service Review
4
4
I came aboard with Rob and his service was amazing. I hope to keep the same relationship if not better with my new account manager.
Customer Service Review
5
5
She was great to work with! Reached out at the exact moment I had a new order :)
Customer Service Review
5
5
no issues, if the quality of the printing is good I'll be ordering again.
Customer Service Review
5
5
I'm always very appreciative of your team and all you do for us. Everyone is always so responsive and helpful. We hope to do a lot more business with you in the future!
Customer Service Review
5
5
Hi there! Nicole always kept me in touch with the order and gave me many options to choose from. Thanks for the quick reply.
Customer Service Review
5
5
Joel is great! Super responsive and professional… although, you’re online system was extremely difficult to deal with, this time around.
Customer Service Review
5
5
Bre is great to work with! She took a very specific idea for the look our team wanted to achieve and provided 3 options to help us make it a reality. She also asked great clarifying questions when it came to design & placement; going the extra step to have a successful project for her client.
Customer Service Review
5
5
The process was super easy
Customer Service Review
5
5
Joey was great, as always!
Customer Service Review
5
5
Bre has been awesome on all our orders!
Customer Service Review
5
5
Great help and quick response!
Customer Service Review
5
5
Everyone has been helpful, attentive and prompt.
Customer Service Review
5
5
Melanie and crew jumped on my account and helped me get some dope tees ordered in a hurry. This is why we keep coming back. Top tier customer support on top of exceptional printing.
Customer Service Review
5
5
The assistance provided from inquiry to ordering has been great!
Customer Service Review
5
5
The team is doing great!
Customer Service Review
5
5
Nice, quick, and clear replies.
Customer Service Review
5
5
Super friendly and fast.
Customer Service Review
5
5
Awesome customer service
Customer Service Review
5
5
Everyone has made feel like I'm in good hands and valued as a customer
Customer Service Review
5
5
joey is amazing! he's super on it and so helpful and responsive with everything. it gives me great peace of mind ordering from yall to know i can rely on him to make sure our order is high quality and everything goes smoothly. thank you joey! :)
Customer Service Review
5
5
Joey is very responsive and so helpful! He's gone above and beyond to make sure our order is a success.
Customer Service Review
5
5
Nicole was super responsive, had a great attitude and took care of everything she said she would handle without any hiccups. She's on it!
Customer Service Review
5
5
The gal on the chat was very helpful before I sent for mock-up, and Joey was extremely helpful after original mock ups were sent.
Customer Service Review
4
4
need to be more flexible with existing customers
Customer Service Review
5
5
Real Thread's team is always friendly, quick to respond, and helpful. Thank you for treating your customers with such kindness!
Customer Service Review
5
5
Melanie was exceptional. Excellent communications throughout. However I was hoping the turnaround time was sooner than 2.5 weeks.
Customer Service Review
5
5
Great at communicating with what I needed.
Customer Service Review
5
5
Melanie and Nicole were extremely helpful in breaking down the steps and pricing to help me find the perfect fit for our company! Thanks again girls!
Customer Service Review
5
5
Joey was quick to answer any questions we had and willing to make any changes needed! He was fantastic to work with!
Customer Service Review
5
5
Bre was VERY helpful and patient with me designing our own design.
Customer Service Review
5
5
Always great customer service. Tiff is great!
Customer Service Review
5
5
Everyone I worked with (mostly Melanie and Bre) were fantastic and so helpful! I’ve never made custom shirts before, so this was new territory for me and they gave excellent advice and guidance.
Customer Service Review
5
5
Everyone from the team is so responsive and helpful - Nicole even pulled the design I wanted from an order by a teammate without me having to ask. The whole ordering process was so fast!
Customer Service Review
5
5
Quick response and quality assistance with my needs and questions.
Customer Service Review
5
5
I received a quick first response and communication is easy.
Customer Service Review
5
5
Bre was so helpful! She responded quickly and got my order taken care of :-)
Customer Service Review
5
5
10/10 experience with Bre. She is always great with keeping up with IHDs and getting back to us with any issues that arise. We are so thankful for the work she puts in!
Customer Service Review
5
5
The folks I dealt with at Real Thread were quick to respond, helped me with questions about a rush order and made me comfortable with the process at every step along the way. Great service. Kudos to Melanie and Bre!
Customer Service Review
5
5
Joey is always great to work with. Great communication and super helpful!
Customer Service Review
5
5
Melanie and Joey were super attentive to my needs and all my questions!
Customer Service Review
5
5
Truly the most badass, fastest, kindest team ever. It's been a joy to work with you guys.
Customer Service Review
5
5
I've had a fantastic experience so far.
Customer Service Review
5
5
Bre and Melanie were very responsive to my needs.
Customer Service Review
5
5
Joey has been super responsive and helpful. I have been really pleased so far at the customer service and hope to do much more work with you all in the future!
Customer Service Review
5
5
Joey was quick to reach out to offer help with my order as well as offer assistance in setting up our campaign. Both processes seem really smooth so far. I also loved the quality and speed in delivery of the sample t-shirts that were sent. I can't wait to get our product!
Customer Service Review
5
5
Joey is awesome!
Customer Service Review
5
5
Joey has been wonderful! Thank you!
Customer Service Review
5
5
Joey did an excellent job of answering all my questions and also was very patient with us as we took some extra time to decide and revise our first order. We hope for a great relationship moving forward where we can trust real thread as our goto shirt and printing supplier for all future needs!
Customer Service Review
5
5
They were responsive and helpful.
Customer Service Review
5
5
Epitome of professional and personal competency and patience for the collective win.
Customer Service Review
5
5
I had a lot of questions about the order, and changed it many times, and bre was patient and just kept answering! Very thankful!
Customer Service Review
5
5
Everyone was very personable and helpful. Thank you!
Customer Service Review
5
5
Joey is prompt, kind, and always tries to find a way to help us make the perfect product. I love the customer service at Real Thread.
Customer Service Review
5
5
He right away offered an alternative for the model I had originally wanted that was out of stock. He listened and checked for inventory on the different model I requested and was responsive and quick.