Customer Reviews

Customer Service

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4.92 / 5.0
(393 reviews)
Jenny O.
|
Huntsville, AL
5
October 17, 2019 13:43
I chose exceptional because of your customer service. It's quick and easy. We have had problems with submitting web orders twice now. So that is a big bummer. But you nailed it with service and that is what you are asking. :)
John C.
|
New York, NY
5
October 16, 2019 15:26
Very pleasant
Emerline J.
|
Brooklyn, NY
5
October 15, 2019 9:52
Both Will and Joey were incredibly helpful and accommodating. Wouldn't want it any other way (:
Carrie B.
|
Henderson, NV
5
October 14, 2019 17:28
You guys obviously care! Can’t wait to have you make many more shirts for us in the future.
Elizabeth C.
|
Beverly Hills, CA
5
October 14, 2019 17:06
Joey was responsive and very accommodating to my exact needs.
Nicole C.
|
Orlando, FL
5
October 14, 2019 15:00
Cierra is always helpful and extremely responsive with sending out our proof and finalizing our order!
Abby M.
|
Valparaiso, IN
5
October 11, 2019 18:56
Sarah was super helpful in my various questions and was quick in her responses.
Ashleigh R.
|
Spring Valley, CA
5
October 11, 2019 17:23
Everyone I came in contact with was super helpful and quick to respond!
Kellie P.
|
New Haven, CT
5
October 11, 2019 14:21
Joey was awesome and Melanie was equally as awesome. Quick responses + super super nice. I would totes be friends with them IRL.
Levi H.
|
San Antonio, TX
5
October 11, 2019 13:39
You guys are so helpful and SO FAST. The organization of the order process makes creating a design and ordering exactly what you want so so easy! Thank you so much!
Khloe W.
|
Cerritos, CA
5
October 11, 2019 12:58
Both Cierra and Rob are very helpful, friendly and fast response to questions. Thank you guys
Emily H.
|
Woodstock, GA
5
October 10, 2019 15:24
Rob was super helpful in taking our idea and turning it into a product we could order in record time so we'd have it ready for our conference. Awesome service all around!
Nick S.
|
Orlando, FL
5
October 10, 2019 13:05
Love the Joey.
Shonal N.
|
San Mateo, CA
5
October 9, 2019 18:02
Rob was amazing. Very responsive. Would do business with him and RT again.
Sean F.
|
Norristown, Pennsylvania
5
October 9, 2019 12:42
Rob is awesome and we love working with him!
Gita R.
|
New York, NY
5
October 8, 2019 15:01
I spoke with Joey who was awesome. He answered really quickly and professionally. For me, T-shirts are great for my company brand, but it has nothing to do with my day to day work (Biotech investor)... I needed Joey to give me the advice that I needed, and it turns out I was trying to order the wrong fabric and ink type for the outcome that I was looking for. He checked in on a sample pic I sent and helped me through the process so that I can get the product that I was expecting, and not the one that I had initially ordered. Very happy with the extra mile and can't wait to see the shirts!
Logan B.
|
Henrico, VA
5
October 8, 2019 14:04
Great experience. Cierra was super helpful.
Amanda M.
|
Anaheim, CA
5
October 8, 2019 13:48
We LOVE Real Thread. Quality is always great, but everything else about the experience is too! Rob is always super helpful and answers all my questions. From start to finish I know I can send him a quick email and he'll get right back to me. There are tons of different companies closer to us, but no one can beat the quality and customer care of you guys. Thanks to your whole team! You guys are awesome!!!
Kristina M.
|
Daytona Beach, FL
5
October 8, 2019 12:30
Cierra and Rob have been exceptional with their customer service! I have a tight deadline and they have really been on top of my orders! Thank you! :)
Juan Pablo B.
|
New York, NY
5
October 8, 2019 12:03
Rob is the best, really
Keren S.
|
Hickory, NC
5
October 7, 2019 23:41
You guys rock!! Thank you!
Jon R.
|
Leo, IN
5
October 7, 2019 14:57
I am very impressed with the responsiveness and professionalism that your staff has shown thus far.
Kelly F.
|
Hoschton, GA
5
October 7, 2019 12:56
Extremely responsive and helpful.
Evan L.
|
Pompano Beach, FL
5
October 7, 2019 11:18
Super kind dude, relaxed but yet super quick on the draw and understanding of our needs, especially since they were outside of your normal process.
Brooke B.
|
Gainesville, FL
5
October 5, 2019 11:50
Communication was great! It was easy to placer, approve, and pay for the order! Very efficient and friendly :)
Daniel D.
|
Edinburgh, UK
5
October 4, 2019 5:34
As always the team at real thread were incredibly helpful and provided us with everything we needed to order. We had a few questions about colours after the first set of previews and Joey helped us get everything figured and got new proofs to us almost immediately!
Mateo J.
|
Arlington, VA
5
October 3, 2019 21:16
Joey is awesome, he's very fast with replying to emails!
Jennifer M.
|
Temecula, CA
5
October 3, 2019 19:54
The customer service was astounding. Haven't even got my shirts yet but the service to get there was GREAT!
Sasha S.
|
Orlando, FL
5
October 3, 2019 18:11
Joey was a pleasure to work with. He was patient and very knowledgable.
Leslie S.
|
Athens, NY
5
October 3, 2019 17:13
Cierra is quick to respond and is always very cheerful and helpful!
Jane L.
|
Astoria, NY
5
October 2, 2019 14:25
I loved working with real thread. I was originally recommended real thread by an acquaintance. After doing the mockups and playing around on the website. I found that it was simple, straightforward and at a decent price. But my favorite part was that I was able to hop onto a call with Rob (our account manager) at anytime for any small changes. He understood what we wanted - helped me think through the type of shirt, and the resolution and everything. We were definitely on the really picky end of the spectrum - making 3 or 4 revisions after the mockup, but the whole process was great, transparent, and we would definitely want to place our next apparel order with real thread.
Kento K.
|
Tampa, FL
5
October 2, 2019 14:08
Quick turn around, all staff members are extremely accommodating and helpful.
Kris L.
|
Findlay, OH
5
October 1, 2019 15:55
Responses and service are awesome!
Elizabeth R.
|
Sanford, FL
5
October 1, 2019 14:27
Quick and easy to reorder shirts.
Neil H.
|
Los Angeles, CA
5
September 26, 2019 12:39
Just all round epic service :)
Mike M.
|
McKinney, TX
5
September 25, 2019 15:53
Joey is awesome
Rachel W.
|
Richmond, VA
5
September 25, 2019 14:41
Super communicative and quick response times. Maybe TOO many emails though, haha. I appreciate the info, but just send me major updates.
Jackie C.
|
Great Neck, NY
5
September 25, 2019 11:55
Quick easy efficient and responded immediately to my questions
Nielsen R.
|
Ghent, Belgium
4
September 24, 2019 8:39
Joey always replies quickly and friendly so that's perfect! I do had to repeat myself a few times on design changes. Might be a small communication issue between teams? Nothing major tho! We are happy with your service!
Shabana S.
|
Venice, CA
5
September 23, 2019 14:15
You guys are quick and super easy to work with. Thanks for the great customer service :)
Kaitlyn M.
|
Union City, NJ
5
September 20, 2019 18:17
I had a lot of questions and specific issues going on and our rep was very responsive and helpful
Armin V.
|
Bloomington, IN
5
September 20, 2019 17:01
Easy. Quick. Clear.
Cody H.
|
Fredericksburg, VA
5
September 20, 2019 16:23
Very fast response times and very helpful with design questions
Brady J.
|
Denver, CO
5
September 19, 2019 18:41
Easy to use. Quick turnaround. Good chat support.
Laura S.
|
Worthington, MN
5
September 18, 2019 11:32
Everything went so smooth. The Real Thread team was available to answer any and all of my questions.
Antoinette S.
|
North Augusta, SC
5
September 17, 2019 16:06
Joey was very patient thoughout the entire process. He answered ALL of the questions that I had. He's very knowledgeable!
Arol M.
|
Minooka, IL
5
September 17, 2019 12:39
Seriously phenomenal staff. I am in a line of work where communication and personal interaction is key, but easily fumbled. The diligent response time and crazy awesome care that your staff showcased was fantastic. Definitely going through Real Thread in the future. Cheers.
Ryan R.
|
Huntington, WV
5
September 17, 2019 8:27
Rob is the man. He is super responsive and gets the job done!
Chad L.
|
Baton Rouge, LA
5
September 16, 2019 17:30
Rob has always made sure I get exactly what I want and he assists in making the orders as easy as possible. I recommend you guys anytime someone asks me about tee shirts or apparel.
John B.
|
Chattanooga, TN
5
September 16, 2019 13:57
fast communication & very helpful!
Corey M.
|
New York, NY
5
September 16, 2019 7:43
Very helpful and accommodating to my requests
Stacey U.
|
Cardiff, CA
5
September 14, 2019 11:44
Everyone is always so attentive and the website is so easy to work with. Real Thread is my go-to for ordering shirts for clients because they can pay for them directly and it's so easy.
Stephanie K.
|
Manhattan Beach, CA
5
September 13, 2019 13:52
Rob is fantastic! The City of Manhattan Beach recently adapted a new city logo and laughed a small city store with wearable's of the logo. I'ved worked with other companies to find the right merch, real thread and Rob have been by far the best to work with! Very happy!
Lauren C.
|
Milford, MA
5
September 13, 2019 11:07
Sarah reached out immediately when I requested a sample pack and from there, she was extremely responsive and helpful with every question I had along the way. Also, her enthusiasm was palpable and she made me excited to work with her and all of you.
Lucas H.
|
Louisville, KY
5
September 11, 2019 15:30
Joey is great! He’s always so responsive and helpful.
Kristi L.
|
Lethbridge, AL
5
September 10, 2019 13:26
Rob is the best! Thanks for the great service:)
Monica T.
|
Bethesda, MD
5
September 9, 2019 14:39
JOEY is the best. Honest, professional , responsive and quick. He is great!!
Pamela W.
|
Selma, TX
5
September 9, 2019 11:58
Everyone has been very responsive and helpful. I loved the ease of ordering and viewing my proofs. The team accessed my artwork and proposed a process to fit it best. I really appreciate the peace of mind they have given me. Can't wait to see them when they arrive.
Courtney S.
|
Fairhope, AL
5
September 9, 2019 11:42
Joey is great. Quick with responses and answers questions thoroughly. Thanks for what y'all do!
Tanya S.
|
Antigo, WI
5
September 9, 2019 10:32
The employees at Real Thread worked hard to help create the design I wanted. They were easy to communicate with and professional.
Virginia S.
|
Orlando, FL
5
September 8, 2019 8:15
You've been running our account : ) It's been so easy and seamless with SO many orders going into fall. I felt well communicated with and there was great dialogue if I had any questions at any point of the order. You guys are the best!
Amy H.
|
Tallahassee, FL
5
September 6, 2019 17:08
Rob is always super helpful and pleasant to work with when ordering shirts. Thank you!
Gisela R.
|
Buenos Aires, Argentina
5
September 6, 2019 10:17
Sarah, and also Tiff, were great!! They help me all the time and answer my emails as soon as possible, always looking for the best solution. thanks a lot!!
Heather F.
|
Orlando, FL
5
September 5, 2019 16:20
Rob was super helpful and quick to respond. I would definitely purchase product from him again.
Lauren W.
|
Jacksonville, FL
4
September 4, 2019 22:56
Im still missing Senny and her quick response rate and ability to source what I wanted and was looking for style wise ;). & excited to work with Sarah!
Troy H.
|
Phoenix, AZ
5
September 4, 2019 14:49
Very responsive and excellent communication by email and text.
Paola C.
|
Phoenix, AZ
5
September 3, 2019 16:06
You guys are super on it. Efficient and I love how simple everything was. Thanks!
Selam W.
|
Boston, MA
5
September 3, 2019 12:36
The great service and support from Rob and the Real Thread team are consistent. I can't stop raving about Real Thread and how easy it is to get our merch ordered. I appreciate that Rob checks in after every order to make sure we know our order was received and being processed. The Real Thread team understands how to add a personal touch to a seemingly routine order. Thank you!
Rebecca D.
|
Wetumpka, AL
5
August 30, 2019 22:00
Real Thread has some of the best options and prices. Combine this with fantastic and responsive customer service, you can’t go wrong. Rob checked in on us at comfortable intervals and made the process seamless. I’ve already recommended to someone else needing shirts.
Brandon C.
|
Orlando, FL
5
August 30, 2019 16:47
Everyone was very prompt and helpful. We always love working with you guys!
Julie Anne V.
|
Pompano Beach, FL
5
August 30, 2019 15:37
They were so helpful!
Tera L.
|
Middletown, CT
5
August 30, 2019 14:57
Awesome customer service, impeccable follow up, great deals and offer and awesome quality of shirts. You all make it truly easy to make large orders of shirts and I get so many compliments on them. Keep up the great work and I'll keep buying each year!
Kristin H.
|
Westmont, IL
5
August 30, 2019 12:12
Joey was fabulous and very patient with answering all of my questions. He was upfront with costs and made me feel like my project was important to him. I am excited to see the final version of my shirt!
Michael Y.
|
Winter Park, FL
5
August 30, 2019 11:53
Rob was on top of all these quotes and the process
Tommy P.
|
San Mateo, CA
5
August 29, 2019 20:01
Real Thread sets the bar for how I measure ALL other vendors I work with. There's no one better (Smartpress is close, but less of a fun personality)
Sarah F.
|
Boston, MA
5
August 29, 2019 15:22
Rob was speedy, helpful and great to work with!
Caitlin M.
|
Menlo, GA
5
August 29, 2019 14:49
Rob and Sarah are awesome. I worked more with Rob and he's always very quick to respond and is on top of figuring out the answer to any question. Love y'all and I'm already working on my next order :)
Lindsay K.
|
Eden Prairie, MN
5
August 29, 2019 14:34
Very helpful and engaging! Thumbs up!
Trey G.
|
Dallas, TX
5
August 29, 2019 12:51
fast, easy & reasonable price. My 3 favorite things.
Kerry P.
|
Findlay, OH
5
August 29, 2019 9:42
Joey has been great to work with! I have appreciated his follow up!
Brenda T.
|
Randleman, NC
5
August 29, 2019 8:46
Cierra is AMAZING! We love to work with her, great customer service skills and very efficient! Having someone like her helps us every step of the way, makes ordering easier and faster. Thank you! :)
Claire B.
|
Colorado Springs, CO
5
August 28, 2019 15:03
Great service, friendly staff, prompt replies. Have not received the shirts yet, but I'll let you know what I think of them when I do! Thanks!!
Nadelein A.
|
Orlando, FL
5
August 28, 2019 11:52
I love working with you guys! You are super easy to work with and always deliver the best customer service and products!
Lesli N.
|
Pella, IA
5
August 28, 2019 11:28
Very helpful. Answered all of our questions promptly and were very patient with us.
Emma J.
|
Richmond, Virginia
5
August 27, 2019 23:05
Always been great and super helpful.
Patti K.
|
Hamilton, OH
5
August 27, 2019 15:43
Rob was pleasant and very helpful. Also, I appreciate the quick response time.
Chris M.
|
Boston, MA
4
August 27, 2019 12:08
Appreciated that you reached out personally to follow up.
Vincent S.
|
Hicksville, New York
4
August 26, 2019 21:42
Great customer service, Joey was always as much help as possible and his positive attitude really made the difference.
David G.
|
Houston, TX
5
August 26, 2019 17:19
Sarah was great to work with!
Pablo C.
|
Lafayette, CO
5
August 26, 2019 16:14
The timing of the responses, the feedback, and the willingness to help was amazing. Thanks for all your help.
Levi S.
|
Essex Junction, VT
5
August 26, 2019 15:30
Rob was great at communicating and clarifying our order!
JB F.
|
Redwood City, CA
5
August 23, 2019 18:04
Everything was just smooth and perfect. Cheers! Joey is the man!
Daniel G.
|
Harrisburg, PA
4
August 23, 2019 15:14
Sarah was great. Super helpful, and even suggested that we hop on a call to talk through the details (which there were a lot of) of my order. I really appreciated that. I would have chosen excellent, but after I responded to that phone call offer by calling the number in the email from her I got no response and didn't receive a call for a few hours (I would have liked a faster response #firstWorldProblems). She did great though and I'd be glad to have her serve as my rep again. btw, as petty as this may be. You guys sending me a gift (whatever it is) after my first order with you genuinely makes me want to come back.
Owen A.
|
Saskatoon, Saskatchewan
5
August 23, 2019 13:27
The Real Thread team is always super helpful and ready to answer any questions I have!
Vin G.
|
New Haven, CT
5
August 22, 2019 12:13
Rob is a BOSS - Always helpful, always available. Appreciate the hell out of you guys :)
Brandi S.
|
Jena, Louisiana
5
August 20, 2019 20:21
Rob has been knowledgeable and so helpful!
Ben W.
|
Boston, Massachusetts
5
August 20, 2019 17:01
reasonable, responsive.
Lauren F.
|
Orlando, FL
5
August 20, 2019 16:49
Rob and Will have been AMAZING! Incredibly friendly, helpful and responsive. Thanks for everything!
Elizabeth A.
|
Menifee, CA
5
August 20, 2019 15:13
Every person I've been in contact with at real thread has been so overly friendly, helpful and quick to respond. It's exceptional service that I haven't had with any other printer. I love you guys!
Brandon O.
|
Chalfont, PA
5
August 20, 2019 14:53
Joey rocks! He's always super responsive, and willing to work with our needs.