I didn’t have any changes to make to my order so I didn’t have any interaction with the manager. However, the emails were prompt and I appreciated the reminders.
Customer Service Review
Bo D.
|
Melrose, MA
5
5
March 29, 2021 14:31
Joey was super responsive and helpful. Great customer service!
Customer Service Review
Danny D.
|
CHANDLER, AZ
5
5
March 26, 2021 17:32
Rob is Awesome! He’s really helped me bring my vision to life!
Customer Service Review
Nicole R.
|
KENNER, LA
5
5
March 23, 2021 18:08
Rob made the process so easy and stress free!
Customer Service Review
Meaghan E.
|
,
5
5
March 22, 2021 13:21
Super fast turnaround, energetic and accommodating (And proactive!) team. Love working with y'all!
Customer Service Review
Hailey W.
|
,
5
5
March 19, 2021 17:27
Very nice staff and the quality of their products are wonderful! Rob has been a fantastic account manager so far! Thanks for all the quick response time and always great quality.
Customer Service Review
Paul O.
|
NEW YORK, NY
5
5
March 19, 2021 10:52
just great and fast customer service
Customer Service Review
Jonah B.
|
,
5
5
March 18, 2021 15:09
The team was extremely helpful to work with. Bre was awesome at staying on top of the work. The shirts look wonderful and excited for more projects down the road.
Customer Service Review
Jenna J.
|
Ballwin, MO
5
5
March 17, 2021 23:50
Joey made the process as simple as possible from start to finish.
Customer Service Review
Antoinette S.
|
NORTH AUGUSTA, SC
5
5
March 17, 2021 20:39
Rob is the absolute best. I look forward to working with him each time! He answers all of my questions timely and makes me feel as if it’s his pleasure to do so.
Customer Service Review
Adelaide M.
|
CLOVIS, CA
5
5
March 17, 2021 12:26
The Real Thread team is responsive and willing to make adjustments until the order is 100% ready for print. I have already recommended this company to a friend who is starting a t-shirt business!
Customer Service Review
Courtney S.
|
salt lake city, UT
5
5
March 16, 2021 18:31
Joey has been super helpful throughout the whole process!
Customer Service Review
Matt J.
|
North Grafton, MA
5
5
March 16, 2021 15:07
Rob has been very attentive. Thanks!
Customer Service Review
N.
|
,
5
5
March 16, 2021 14:20
There were a lot of changes and some confusion on my part and Joey remained polite, positive and professional!
Customer Service Review
Catherine G.
|
Owens Cross Roads, AL
5
5
March 16, 2021 12:55
Rob has been very responsive to our questions and requests. Love the positive attitude!
Customer Service Review
TJ T.
|
,
5
5
March 15, 2021 13:19
Joey has been responsive and helpful. Now we see how the production team does
Customer Service Review
Chyann J.
|
bellevue, WA
4
4
March 12, 2021 17:35
very responsive and easy process
Customer Service Review
Elizabeth R.
|
SANFORD, FL
4
4
March 12, 2021 9:25
Rob is always quick and helpful. Never have any issues.
Customer Service Review
Manuel B.
|
Corpus Christi, TX
5
5
March 11, 2021 19:07
Smoothest transaction!
Customer Service Review
Robert N.
|
,
5
5
March 11, 2021 11:54
The c/s was great and the website was easy.
Customer Service Review
Katelyn G.
|
LIBERTY, TX
5
5
March 6, 2021 19:33
Your people were so helpful and quickly responded. I really like your website and your response time!
Customer Service Review
Tara L.
|
New York, NY
5
5
March 5, 2021 10:23
Tiff is truly A-MAZING! So responsive, informative, and helped me fully understand all our options for the best quality at the best cost.
Customer Service Review
Hannah R.
|
Mission, TX
5
5
March 4, 2021 12:23
I am very impressed with the excellence that you all operate with. Can’t wait to see the finished product
Customer Service Review
Andrew G.
|
,
5
5
March 3, 2021 16:28
Awesome team. Great product. Thank you!
Customer Service Review
Lucas H.
|
LOUISVILLE, KY
5
5
March 3, 2021 10:10
Realthread is top notch and makes the t-shirt ordering process so seamless and smooth. Always excited to see the finished product!
Customer Service Review
Tina B.
|
MIAMI, FL
5
5
March 2, 2021 15:01
Rob is always friendly and quick on his replies...I appreciate that. In addition to the awesome shirts!
Thank you.
Customer Service Review
Emmanuel G.
|
,
5
5
March 2, 2021 13:20
Exceptional Service, reasonable response time,
Customer Service Review
Raphael C.
|
,
5
5
March 1, 2021 21:30
Joey was awesome. He was patient with me and always answered all my questions. Joey responded promptly and made sure I was satisfied with shirts.
Customer Service Review
Maria J.
|
GAINESVILLE, FL
5
5
March 1, 2021 11:00
Joey is great! Always there when i need him.
Customer Service Review
Kene W.
|
,
5
5
February 26, 2021 14:11
All staff very knowledge, helpful, fast and efficient!
Customer Service Review
Zeid A.
|
WILMINGTON, DE
5
5
February 26, 2021 13:46
Rob and the Team are all exceptionally helpful!
Thanks!
Customer Service Review
Lindsay D.
|
,
5
5
February 25, 2021 10:00
Tiff was excellent!
Customer Service Review
Chris G.
|
,
5
5
February 24, 2021 16:18
Joey was attentive and very courteous!
Customer Service Review
Stacy W.
|
,
5
5
February 23, 2021 16:35
Joey was fantastic. I appreciated his quick response and patience when my card was declined (card company assumed it was a fraudulent charge). Joey was willing to try various payment options and stick with me until it resolved.
Customer Service Review
Bethany T.
|
Denver, CO
5
5
February 23, 2021 16:01
Joey has been so helpful and patient with me while changes and updates were thrown his way from our team. Thanks, Joey!
Customer Service Review
Lola Z.
|
,
4
4
February 23, 2021 13:29
This was my first order with Real Thread and this project is extremely time sensitive so I really appreciate how quick and responsive Rob and Tiff were.
Customer Service Review
Jorge V.
|
,
5
5
February 23, 2021 10:21
Great communication, prompt, and good hearted people.
Customer Service Review
Sarah W.
|
MARION, IA
5
5
February 23, 2021 10:18
Joey is super responsive!
Customer Service Review
Dacia F.
|
TALKEETNA, AK
5
5
February 22, 2021 18:55
I've used Real Thread for several orders, super helpful every single time!
Customer Service Review
Kenna C.
|
CHESAPEAKE, VA
5
5
February 22, 2021 15:13
Real Thread has great customer service! I appreciate the care and quick communication!
Customer Service Review
DJ J.
|
Columbus,
5
5
February 19, 2021 14:54
Rob's awesome and very patient and helpful.
Customer Service Review
Jessica T.
|
BLUE BELL, PA
5
5
February 19, 2021 13:40
very helpful and quick to respond
Customer Service Review
Lemuel T.
|
,
5
5
February 18, 2021 16:36
Did a good job communicating from start to finish. We are looking forward to building our brand through you guys.
Customer Service Review
Ashley S.
|
Orlando, FL
5
5
February 17, 2021 19:50
Joey is easy to work with!
Customer Service Review
Jacquelyn B.
|
,
5
5
February 17, 2021 13:55
Rob was AWESOME! So pleased with my experience so far and will definitely continue ordering my small business merch through you!
Customer Service Review
Kate M.
|
,
5
5
February 17, 2021 11:17
Joey and actually everyone I worked with were very speedy and thorough. Super appreciate the help getting a time sensitive order thru the process!
Customer Service Review
Nancy F.
|
Hickory, NC
5
5
February 11, 2021 15:52
Quick follow up. provided what was asked, in a timely manner and in a pleasant way. It is nice to be rewarded too. Makes the customer think you do care about them.
Customer Service Review
Lauren B.
|
COMMACK, NY
5
5
February 11, 2021 5:44
Been working with Real Thread for the past few years and always incredibly responsive and helpful.
Customer Service Review
Tiffany D.
|
Lenexa, KS
5
5
February 10, 2021 13:40
Both people I came in contact with were extremely easy to work with and responded quickly and I loved having the freedom to bring my own design to life.
Customer Service Review
Matthew O.
|
NAPLES, FL
5
5
February 10, 2021 12:18
Hi Dru. Rob is always great. Awesome customer service and keeps you informed on things. No complaints. Thanks
Customer Service Review
Chantal G.
|
Los Angeles, CA
5
5
February 9, 2021 23:27
Rob really, truly reads our questions, and answers them in a way that’s both super clear and reassuring. He’s also really responsive and fun to chat with.
Customer Service Review
Anastasia A.
|
,
5
5
February 9, 2021 12:35
Great communication!
Customer Service Review
Merri R.
|
GAINESVILLE, GA
5
5
February 9, 2021 9:56
Joey is always very prompt and very helpful. I always have a great experience with my account managers.
Customer Service Review
Christopher H.
|
,
5
5
February 8, 2021 21:31
Because you guys do great work.
Customer Service Review
Torrey L.
|
El Dorado Hills, CA
5
5
February 8, 2021 19:16
Very good response to this repeat order...
Customer Service Review
Christina C.
|
PHILADELPHIA, PA
5
5
February 8, 2021 13:11
Rob is great. Super responsive and helpful.
Customer Service Review
Sandy Y.
|
,
5
5
February 5, 2021 19:10
Joey is awesome! Super prompt and amazing follow-up, and thorough. I would order from you guys again just because of his customer service so thank you all.
Customer Service Review
Suzanne D.
|
,
5
5
February 5, 2021 16:42
Communication has been exceptional. Thank you for your excellent availability, and your quick and clear responses. Looking forward to seeing how the order turned out!
Customer Service Review
Dan M.
|
LAS VEGAS, NV
5
5
February 4, 2021 13:03
Because Joey rocks.
Customer Service Review
Shalene P.
|
,
4
4
February 4, 2021 9:28
He was pretty responsive
Customer Service Review
Melissa P.
|
LOS GATOS, CA
5
5
February 3, 2021 17:57
It's always a breeze working with Rob & Real Thread! Very helpful and quick responses!
Customer Service Review
Joe Z.
|
PHOENIX, AZ
5
5
February 3, 2021 17:21
Joey continues to be an amazing provider of customer service & the quality of products from Real Thread is TOP-NOTCH.
Customer Service Review
Rachel L.
|
Raleigh, NC
5
5
February 3, 2021 11:49
Quick response time, accurate and clear ordering process
Customer Service Review
JP D.
|
SANTA MONICA, CA
5
5
February 1, 2021 21:23
Because ya'll are always on it.
Customer Service Review
Alexis C.
|
,
5
5
February 1, 2021 14:45
Great response time and super helpful!! Getting our brand up and running in these crazy times is stressful, but Real Thread is super helpful and easy to work with. Looking forward to working with you guys more in the future as our brand grows!
Customer Service Review
Tara S.
|
,
5
5
February 1, 2021 12:39
Everyone that has helped me, so far, has been amazing. Quick to respond, kind, and helpful.
Customer Service Review
Natalie L.
|
HUNTERSVILLE, NC
5
5
January 29, 2021 15:09
Rob was always quick to respond with helpful information as I made my t-shirt selections. Thank you!
Customer Service Review
Zoee G.
|
Austin, TX
5
5
January 29, 2021 15:02
Rob was so helpful and a pleasure to work with
Customer Service Review
Erin W.
|
Eugene, OR
5
5
January 28, 2021 16:18
Follow ups when you said you would. Very short turnaround time on proofs and clear feedback regarding options and printing. Easy to use final submission software or submitting revisions with clear costs and timeframes.
Customer Service Review
Maleah M.
|
PROSPECT, KY
5
5
January 28, 2021 13:10
Joey is super helpful and makes sure to touch base every now and then just to see if there is anything we need. Makes the ordering process overall easy
Customer Service Review
Josh C.
|
FORT DODGE, IA
5
5
January 27, 2021 13:18
Rob did a great job with my orders. He is always prompt and knowledgeable!
Customer Service Review
Louise k.
|
MILWAUKEE, WI
5
5
January 26, 2021 18:33
Professionnel!!
Customer Service Review
KIRK V.
|
SAN LEANDRO, CA
5
5
January 26, 2021 16:46
Because these feedback things are brutal and it would be shitty to throw anybody under the bus in a situation like this.
Customer Service Review
David V.
|
LAGUNA HILLS, CA
5
5
January 22, 2021 14:09
Rob has been super responsive and has great expertise in guiding this project, thanks!
Customer Service Review
Sara L.
|
CLINTON TOWNSHIP, MI
5
5
January 22, 2021 11:06
Rob did a fantastic job answering all my questions and was not bothered by my revisions. :-)
Customer Service Review
Dylan B.
|
MELBOURNE, FL
5
5
January 20, 2021 9:20
Rob was great the entire ordering process.
Customer Service Review
Jackson F.
|
Mantua, NJ
5
5
January 19, 2021 18:23
Working with real thread so far has been amazing and Joey couldn’t be more helpful.
Customer Service Review
Lisa M.
|
GRANGER, IN
5
5
January 19, 2021 9:53
Everything runs smoothly whenever I order from you. Our employees and customers love the quality of the shirts too.
Customer Service Review
Mike O.
|
PRESCOTT VALLEY, AZ
5
5
January 18, 2021 11:34
Joey is beyond patient and his customer service is what made me go with your company.
Customer Service Review
Desiree-Nicole R.
|
HUNTERSVILLE, NC
5
5
January 14, 2021 13:42
Very quick and easy to reorder and reasonable expected turnaround time to receive items.
Customer Service Review
Matt Y.
|
Charlotte, NC
5
5
January 13, 2021 19:56
The team has been great. Extremely helpful through the entire process.
Customer Service Review
Noelle C.
|
South Pasadena, CA
5
5
January 13, 2021 12:33
Joay was very quick and easy to communicate with.
Customer Service Review
Drea G.
|
Cool, California
5
5
January 12, 2021 17:05
Super fast response and very friendly!
Customer Service Review
John-Michael H.
|
SAINT PETERSBURG, FL
5
5
January 12, 2021 15:21
Joey was great to work with and provided clear direction throughout the process.
Customer Service Review
Adam J.
|
NEW YORK, NY
5
5
January 12, 2021 14:17
joey rocks
Customer Service Review
Kari F.
|
OVIEDO, FL
5
5
January 12, 2021 10:23
The team was efficient and helpful when we had a quick turn around time. When a t-shirt color showed differently on a proof than on the site we chose the shirt from, they quickly helped us switch to a different shirt that met our other parameters but had a better color for our brand. We appreciate all the quick responses that helped keep our project on our preferred timeline.
Customer Service Review
Apphia M.
|
BELTSVILLE, MD
5
5
January 11, 2021 15:47
Quick and prompt response.
Customer Service Review
Michael V.
|
Los Angeles, CA
5
5
January 8, 2021 17:43
Rob was super attentive, detailed, and made the process a lot easier than I thought it would be!
Customer Service Review
Adam M.
|
EUGENE, OR
5
5
January 7, 2021 10:08
Very fast response time and great work.
Customer Service Review
Jenny L.
|
Port Republic, MD
5
5
January 6, 2021 18:07
Joey rocks
Customer Service Review
Lindsey H.
|
THORNTON, CO
5
5
January 4, 2021 15:24
When I had question, I was also responded to promptly and clearly. Excellent experience!
Customer Service Review
Preston A.
|
FAIRBURN, GA
5
5
January 1, 2021 13:26
Rob did a wonderful job of responding in a timely manner to any and every question I had. Thanks.
Customer Service Review
CHITRA A.
|
NIVERVILLE, NY
5
5
December 31, 2020 11:45
Joey was so professional and really responsive, a delight to work with!
Customer Service Review
Kent L.
|
AUSTIN, TX
5
5
December 30, 2020 16:34
Answered everything clearly and quickly
Customer Service Review
Ben S.
|
GERMANTOWN, NY
5
5
December 30, 2020 14:20
Helpful, easy to communicate with, got everything done that I asked in timely manner. Thanks!
Customer Service Review
Kim M.
|
Rainelle, WV
5
5
December 28, 2020 19:04
Always a positive experience with Real Thread.
Customer Service Review
James D.
|
WOBURN, MA
5
5
December 23, 2020 17:43
Very helpful. My only complaint isn't about the account manager, but about there is not sufficient stock in the styles we wanted (combo of holidays/covid/+++ sizes)...
Customer Service Review
Angie F.
|
OAKLAND, CA
5
5
December 23, 2020 16:57
Everyone was really helpful and clear throughout the experience.
Customer Service Review
Caleb C.
|
Broomfield, CO
5
5
December 23, 2020 14:34
Rob was personable, helpful, and always quick to respond with info even with our company's track record of delays and scope changes on our t-shirt printing ventures. I love the real, human feel of interacting with Realthread people. Thanks :)