Customer Reviews

Customer Service

star
star
star
star
star
4.92 / 5.0
(393 reviews)
Customer Service Review
5
5
Rob is amazing, he is very responsive, polite and professional. He really takes care of his customers.
Customer Service Review
5
5
Joey's customer service was exceptional. I can not find one way it could be better.
Customer Service Review
5
5
Quick responses, friendly, and a good product!
Customer Service Review
5
5
Joey did an amazing job! Great communication!
Customer Service Review
4
4
Everything was great and the account manager, Liv, did a great job. The only hick-up was with your website. I put the order online and apparently the data was lost due to a glitch and I had to resend all details by emails. Additionally, I was surprised by being limited in choosing colors with qty below 20 which wasn't communicated during the online order.
Customer Service Review
5
5
Joey has been nothing but helpful!
Customer Service Review
5
5
Joey gave us amazing service and was super energetic and flexible in our requests. Thanks!
Customer Service Review
5
5
Sarah was extremely helpful and patient with me as this was my first time placing an order. She quickly responded to all of my questions.
Customer Service Review
5
5
Rob has been great to work with. Prompt. Professional. Personable. I would want to work with him again.
Customer Service Review
5
5
Great customer service and website was easy to use.
Customer Service Review
5
5
Liv answered my questions so quickly and was very polite!
Customer Service Review
5
5
Customer service is top notch!
Customer Service Review
5
5
Sarah is the best!! she helps me every time and answer my concerns immediately.
Customer Service Review
5
5
She's great, super helpful. Stop messing around and give her a raise.
Customer Service Review
5
5
Really great experience with Sarah :) She seemed super personable and was really on top of it! Thanks again!
Customer Service Review
5
5
Great communication!
Customer Service Review
5
5
Responsive, helpful, quick.
Customer Service Review
5
5
The staff responded in a timely and polite manner.
Customer Service Review
5
5
Liv was, as always, extremely helpful and very prompt. I always love working with her!
Customer Service Review
5
5
All I have to say is that Rob and all of the others I have been in contact with have been fantastic to work with. The RT team is all incredibly kind and friendly. Exceptional customer service.
Customer Service Review
5
5
Real thread is always the best when it comes to working with me directly, helping me understand more about the materials and inks used in the shirts, and especially with capturing my vision and making it happen. I compared prices with lesser quality companies, and these are always the most affordable, too!
Customer Service Review
5
5
You guys rock!
Customer Service Review
5
5
Joey was quick to respond over email and answered my all of my questions.
Customer Service Review
5
5
Pfft, "great" is an understatement for Rob. Rob rules. Great eye for detail, adjusts things on a granular level that I really appreciate, and is generally an all-around nice dude. Rob keeps me and my organization coming back to Real Thread for our needs - that and the quality of your products. Thanks for both
Customer Service Review
5
5
It's great to finally work with a quality company that moves fast. Rob has been incredible to work with and is always on it.
Customer Service Review
5
5
You guys are always helpful in answering questions and quick to give us the response we need. Love working with you all!
Customer Service Review
5
5
Sarah was extremely helpful and attentive for my order! She was very patient and never pushy when it came to the company's decision on which provider we wanted to choose.
Customer Service Review
5
5
Incredibly helpful and responsive!
Customer Service Review
5
5
Rob is very helpful, and quick with responses
Customer Service Review
5
5
You all are awesome. I always highly recommend your team.
Customer Service Review
5
5
Great Service!!!
Customer Service Review
5
5
I felt the team was super helpful, answered all my questions, and responded quickly!
Customer Service Review
5
5
Liv reached out right away to advise of next steps and expectations. She also intuitively combined my order because I initially screwed up and placed two separate orders. Made it super easy.
Customer Service Review
5
5
Joey was great...made it easy to just call his cell phone!! Love the customer service.
Customer Service Review
5
5
Rob was very patient and helpful and gave me a final product that I’m very happy with.
Customer Service Review
5
5
Sarah was super great and herlpful throughout the process. One of my favorite things about Real Thread is everyone I work with is always supremely kind!
Customer Service Review
5
5
Rob and Melanie were absolutely wonderful in their help, their positive demeanor and quick response time.
Customer Service Review
5
5
Sarah was incredibly helpful and quick to respond to my many questions. She was patient and helped me come to the best decision for this project.
Customer Service Review
5
5
Joey was quick to respond, and helped me add in multiple shipping addresses with no problem. Excellent.
Customer Service Review
5
5
So far everything is going well. Thanks!
Customer Service Review
5
5
Very prompt response with good products
Customer Service Review
5
5
Joey was super patient with a lot of back and forth to get the order right. Very kind, very helpful, very encouraging.
Customer Service Review
5
5
Everyone has been incredibly helpful and friendly and made this process extremely easy and seamless!
Customer Service Review
5
5
Very helpful and fast.
Customer Service Review
5
5
Rob is always great to work with.
Customer Service Review
5
5
The entire team is quick to respond, extremely helpful, thoughtful and enjoyable to work with. The quality of the product is amazing and the shipping time is awesome.
Customer Service Review
5
5
Very personal service and exceptional response time and feedback. Rob is amazing!
Customer Service Review
5
5
Sarah's the best.
Customer Service Review
5
5
Best communication, super accommodating and I feel like I'm actually talking to a real person. Love ur company and all the employees
Customer Service Review
5
5
Real Thread does a great job! This is my second t-shirt order. I've been a long-time customer of Custom Ink, but tried Real Thread when I was looking for water-based printing. Custom Ink has always had great customer service, but Real Thread definitely rivals that! Everyone is friendly, helpful, and very easy to work with!
Customer Service Review
5
5
Very responsive to our requests
Customer Service Review
5
5
A quick and painless process. You guys were also really considerate with how quickly we needed the order.
Customer Service Review
5
5
Liv went above and beyond to provide excellent service. There was a problem with the order, and the amount billed was more than the amount quoted. Liz made sure to fix the problem and honor the original quoted amount -- all while being courteous and pleasant. She deserves a promotion!
Customer Service Review
5
5
Sarah Brody is always responsive and easy to work with! She also offers suggestions that make our products better.
Customer Service Review
5
5
Communication was very good and fast.
Customer Service Review
4
4
everything went easy for the order process. had to make a few tweaks to the proof which sometimes had a long wait time while other update would not.
Customer Service Review
5
5
She was fast and nice to talk with.
Customer Service Review
5
5
Great quality, pricing and customer service.
Customer Service Review
5
5
Love Sarah!
Customer Service Review
5
5
The whole process was just wonderful, it is great to have a real human on the other end of the line to support a customer. Thank you Liv for the patience, enthusiasm, and helpful speedy responses. Looking forward to more!
Customer Service Review
5
5
I've never had such great customer service as I have with Real Thread. Sarah is super responsive, patient with all my changes (never makes me feel bad about my incessant emails) and is just a pleasure to work with! I can't say enough good things about Sarah and the RealThread team!
Customer Service Review
5
5
Rob is always great to work with. He has repeatedly helped us get what we want in a timely manner. Thanks Rob!
Customer Service Review
5
5
Helpful and timely.
Customer Service Review
5
5
Thanks RT for awesome service and an awesome product!
Customer Service Review
5
5
We have been working with Real Thread for several years and have always been happy with the quality of their products AND service!
Customer Service Review
5
5
Rob is always easy and pleasant to work with! His customer services keeps us coming back! Thanks :)
Customer Service Review
5
5
Smooth, easy process with a friendly sales representative.
Customer Service Review
5
5
He answered every question I had and tried to help give us what we wanted on our shirt but still explaining the options. He was also very prompt with his responses. Would love to work with Joey again.
Customer Service Review
5
5
quick and easy
Customer Service Review
5
5
Joey has always been prompt and courteous.
Customer Service Review
5
5
Joey was great. He reached out quickly and answered all of my questions. Great experience, and can't wait to see the shirts.
Customer Service Review
5
5
Things are going smooth. :)
Customer Service Review
5
5
They responded very quickly and very politely. They emailed me multiple times about my order to check if it was exactly what I wanted.
Customer Service Review
5
5
Ridiculously fast service and super helpful!
Customer Service Review
5
5
Great! Perfect service.
Customer Service Review
5
5
Friendly staff and easy to talk too.
Customer Service Review
5
5
Quick response.
Customer Service Review
5
5
Rob was really easy to work with. Had both email and phone correspondence with him. All great.
Customer Service Review
5
5
Rob took care of everything timely and made the process simple
Customer Service Review
5
5
Joey has been incredibly helpful and responsive throughout the process - I really appreciate the support, especially when it came to fixing an order! It's the kind of service that makes us want to keep coming back :)
Customer Service Review
5
5
Quick and Easy! I sent an idea over to Sarah and she turned it around with exactly what I wanted. Thanks Real Thread!
Customer Service Review
5
5
Easy ordering
Customer Service Review
5
5
I love working with Sarah! Always so helpful and patient :)
Customer Service Review
5
5
Melanie and Liv were great and helped to reach a tight deadline!
Customer Service Review
5
5
Our account manager has been awesome! They always bend over backwards to make sure we have everything we need and get our orders in a timely manner. We love Real Thread!
Customer Service Review
5
5
Sarah's been super helpful and quick to respond!
Customer Service Review
5
5
Great service and responsive to my questions!
Customer Service Review
5
5
Really fast responses, understood my goals, and efficiently sent quotes. Plus Sarah is super friendly and real.
Customer Service Review
4
4
There was probably one particular interaction where I thought it wasn't quite exceptional. That encounter was enough to drop my rating from exceptional to pretty good. I'll leave it at that for now.
Customer Service Review
4
4
Pretty good! I was a tad disappointed that the sample shirts/sweatshirts cost so much. Previous companies ive worked with have sent the shirts/sweatshirt samples for free, or just the price of shipping. But I understand, and I want to continue to buy from your company so I purchased the samples. I wish there was some way I could ship them back for a refund, or something like that because they really arent a use to us without any branding on them. Overall it went great and Melanie was awesome, super responsive and helpful, and I cant wait till we place the full order! Thank you!!!
Customer Service Review
5
5
It's always great working with Real Thread. In our most recent order, there was a slight misprint in our 3XLs where the color wasn't as vibrant as the prints on the other sizes we received. We notified our Product Specialist, Cierra, and she had a new batch on its way a few days later. As usual, the experience was pain-free and we look forward to doing business with Real Thread again in the near future. Keep doing everything you all do - it matters!
Customer Service Review
5
5
Everyone has been so friendly and helpful. Melanie Vanerford gave me all the answers I needed and helped me decide what to order and she then connected me with an account manager, Joey Bordenga. Joey was also super helpful and made the process seamless. And Rob (at Real Thread location) showed physical samples to help us decide what type of ink treatment we wanted. Overall we couldn't be happier with our experience so far. Looking forward to see how the shirts turn out!
Customer Service Review
5
5
Great customer service and attention to my needs!
Customer Service Review
5
5
Drew & Mo was great to work with.
Customer Service Review
5
5
Y'all seem on top of it and super helpful and friendly. Cheers!
Customer Service Review
5
5
Responsiveness
Customer Service Review
5
5
I had gone through several other companies to place this order and with each one we got to a point where I felt like they didn’t understand our vision and what we were looking for. With Real Thread, from the beginning it felt like we were on the same page and y’all were willing to work with us on our terms.
Customer Service Review
5
5
Costumer service and comprehension of the desired product was excellent. My only complaint is that I would have liked to work a minor sponsorship deal and promote you guys but the idea was rejected.
Customer Service Review
5
5
Rob has been very helpful and friendly. He responds very quickly and seems dedicated to a great customer experience.
Customer Service Review
5
5
Sarah was awesome! She was very helpful, friendly, and quick to respond to any text messages or emails. I had some questions and tweaks and she took care of them, no problem. I love your guys’ text messaging feature! It made it very easy for me to review stuff while I had to be at work. Thank you!