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Customer Reviews

Customer Service

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4.93 / 5.0
(1,229 reviews)
Customer Service Review
5
5
Very nice and incredibly helpful!
Customer Service Review
5
5
Rob was super informative and patient with me every step of the way I can’t wait to build a long lasting relationship with Real thread Thank you again rob for awesome services
Customer Service Review
5
5
Joey did a phenomenal job helping me find the perfect fit for my company's needs despite there being a shortage due to covid. I am exceptionally happy with the service that Realthread provides again and again.
Customer Service Review
5
5
Very fast, responsive and attentive to our company needs!
Customer Service Review
5
5
Liv has been very responsive and helpful for us to complete our order.
Customer Service Review
4
4
Rob is always great to work with!
Customer Service Review
5
5
Always great working with Joey. Thx guys!
Customer Service Review
5
5
We have tight timeframes and Real Threads was able to accommodate and enable a key aspect of our event which is our merch. We're big Real Thread fans!
Customer Service Review
5
5
Rob has been great & super responsive. We love that!
Customer Service Review
5
5
replied quickly
Customer Service Review
5
5
Rob was very helpful as usual and answered all my questions when I first made the order. Quick response and got my order together quickly...
Customer Service Review
5
5
responsive and knowledgeable and friendly.
Customer Service Review
5
5
Joey always helps us out! Thanks again!
Customer Service Review
5
5
Melanie was awesome! Helpful, enthusiastic and patient. Many thanks
Customer Service Review
5
5
ROb is great
Customer Service Review
5
5
Team was able to put something together super quickly that was exactly what I was looking for. Response time was quick and helpful. I cannot recommend Real Thread enough!
Customer Service Review
5
5
Rob deserves a raise! He makes things so easy and streamlined for us!
Customer Service Review
5
5
Joey has been phenomenal in answering all of my questions and helping me through the process! I LOVE real thread and am so excited to get my product in hand!
Customer Service Review
5
5
Every time I work with Liv she is super helpful, very prompt, and friendly. I'm always very pleased with my service and results from Real Thread.
Customer Service Review
5
5
Exceptional!!!
Customer Service Review
5
5
I enjoy working with Rob. He's always quick to respond and real thread continues to be the easiest company I've ever ordered shirts from.
Customer Service Review
5
5
Liv was quick to respond and seemed excited about the design. "These tees & hoodies are going to look awesome! " My questions were answered quickly and the mockups were sent back within 24 hours for approval. Can't wait to see the actual shirts.
Customer Service Review
5
5
Joey was very quick to respond to my email, and got the order ready so fast. He is energetic and professional.
Customer Service Review
5
5
Perfect service, I can't wait when I'll receive mask. Thank you!
Customer Service Review
5
5
Joey has been great and informative and easily accessible to answer all of my questions
Customer Service Review
5
5
Joey was very accommodating. I'm confident our order will be perfect. Thank you Real Thread team!
Customer Service Review
5
5
I was having trouble placing the order and reached out to Rob to call me. He did so in a timely fashion and gave me reasons on why I may be having trouble. After that...I was able to submit the order. Thank you and I'm sure our staff will love the masks. I want to also say Melanie Vanderford was very helpful and attentive as well. Great team you have there!
Customer Service Review
5
5
Joey is always great to work with. Very fast and attentive to every question and detail.
Customer Service Review
5
5
Rob was prompt and helpful with everything
Customer Service Review
5
5
Fast response time. Actually read my comment notes on the order. Kept me informed
Customer Service Review
5
5
Thorough, helpful, friendly, quick responses. Great shirts too!
Customer Service Review
5
5
Both Liv (initial POC) and Rob (account manager) were excellent to work with throughout this process. They both made it about a painless as possible.
Customer Service Review
5
5
Rob went above and beyond to evolve our relationship. A real pro! That is in addition to his deep knowledge and advice. Many thanks, Howard
Customer Service Review
5
5
Joey Bordenga was quick to respond and very accommodating
Customer Service Review
5
5
Very fast and professional.
Customer Service Review
5
5
Rob was always timely, professional and gracious.
Customer Service Review
5
5
Joey is very responsive and follows up on everything with us!
Customer Service Review
5
5
Rob is always helpful, patience and quick to reply. Love working with RealThread because of him.
Customer Service Review
5
5
Rob is so quick to reply and fun to work with. I am glad he takes care of our shirt and hoodie printing needs :)
Customer Service Review
5
5
Rob has been great thus far. You guys rock!! :)
Customer Service Review
5
5
I received great communication from Rob about my revisions thru email and phone.
Customer Service Review
5
5
Very quick and friendly response time.
Customer Service Review
5
5
Joey was awesome and very responsive! Thanks so much.
Customer Service Review
5
5
The customer service was efficient, kind, and helpful! I was so grateful to work with you all and happy with the result!
Customer Service Review
5
5
Very responsive via email and friendly via phone too. Thanks for answering my questions and working with us.
Customer Service Review
5
5
The team's assistance and response time to issues was very thorough and quick.
Customer Service Review
5
5
Joey is quick to respond either by email or phone. He is knowledgeable & provides all the details!
Customer Service Review
5
5
Fast response and good communication!
Customer Service Review
5
5
Great experience, easy to use and quick accurate mock ups of our shirts. Will definitely use again when we need more shirts.
Customer Service Review
5
5
This team of professionals ALWAYS DELIVERIES THE BEST!
Customer Service Review
5
5
Melanie has been fantastic to work with. We had to put a pause on our order in the Spring because of COVID, and she was very understanding and patient. As soon as we were ready to approve and move into production again she responded right away and got things moving again.
Customer Service Review
5
5
Liv has been extremely helpful in getting my order processed
Customer Service Review
5
5
Rob and the team were quick to help. I am a returning customer and love and appreciate your business.
Customer Service Review
5
5
Great customer service
Customer Service Review
5
5
Every experience I've had with Real Thread has been all around great. A great experience and product the first time brought me back around for a future order. :)
Customer Service Review
5
5
Very seamless process and professional interactions all the way around! Nice work.. Thank you.
Customer Service Review
5
5
Joey was really responsive, and the team turned around a new mock with adjusted very quickly. My first time with realthread, long time customink customer - don’t have the goods yet but so far so good. Only thing I’d say was there wasn’t a place for me to specify what style ink I wanted used (soft/bold) unless I missed it.
Customer Service Review
5
5
Everything was perfect. :)
Customer Service Review
5
5
I chose "exceptional" because everyone I've been in contact with has been very helpful and kind. Couldn't really ask for much more than that. :)
Customer Service Review
5
5
Joey was great! thanks so much
Customer Service Review
5
5
I've found all my interactions with the team to be quick, easy, and helpful.
Customer Service Review
5
5
Very helpful and willing to work around our time crunch! Also, they were very quick with responding! Super grateful :)
Customer Service Review
5
5
Joey is as friendly as he is knowledgable. Couldn't ask for anything more from an account manager.
Customer Service Review
5
5
Rob is always a great help!
Customer Service Review
5
5
Joey has the best communication skills and is very patient. his response time is also great
Customer Service Review
5
5
Very fast and responsive. And friendly.
Customer Service Review
5
5
He's been incredibly responsive, super helpful, and so easy to work with! I wish it was so easy to work with all vendors!
Customer Service Review
5
5
Liv was an excellent contact and made everything simple and straightforward. She had a quick answer for every question and was able to accommodate special shipping requirements. Thanks!
Customer Service Review
5
5
It's been far easier to work with your company than others we've worked with in the past.
Customer Service Review
5
5
Very helpful and easy to work work with
Customer Service Review
5
5
Joey was exceptional! He got make to me incredibly quickly and thoroughly, and made changes without any hassle :)
Customer Service Review
5
5
Joey was efficient and quick to reply to my questions.
Customer Service Review
5
5
Super helpful, quick, awesome!
Customer Service Review
5
5
Such a quick turnaround which is SO important when we're juggling so many projects simultaneously. Being able to check something off the list the same day I reach out is EPIC! Thank you!
Customer Service Review
5
5
Easy to order, easy to navigate and see what I wanted to order. I communicated my needs and the pricing issue I was under and was directed appropriately.
Customer Service Review
5
5
Everyone has been really great with communication
Customer Service Review
4
4
Quick interaction
Customer Service Review
5
5
Service was great! Looking forward to doing more business with you guys in the future
Customer Service Review
5
5
Very friendly and informative. Thank you!
Customer Service Review
5
5
Overall my experience was great. Shipping charges are beyond reasonable, though.
Customer Service Review
5
5
Great customer service!
Customer Service Review
5
5
I originally placed an order a couple months back. I was unhappy with the size of the logo and placement and chose to go elsewhere. Joey reached out to me to see if there was anything he could do to help and let me know to reach out if there were future needs. That was awesome... After seeing other masks and the new mask "styles" I decided that I would go back to my original design for the next order. I emailed Joey, he took care of it, including my endless questions. He's an asset to the company and will be my first choice in the future.
Customer Service Review
5
5
Very responsive!
Customer Service Review
5
5
The team was very responsive and easy to work with.
Customer Service Review
5
5
Immediately after placing the order I realized the artwork should have been moved slightly left. Liv emailed me immediately to address that since my normal rep Joey was out office. She also called soon after the email since she needed to confirm it quickly before it went to press. I appreciate that she allowed this exception even though it wasn't SOP.
Customer Service Review
5
5
Excellent communication and updates during the whole process!
Customer Service Review
5
5
I was in a meeting this morning. I was asked to buy masks. Your team made it possible for me to order very quickly. Thanks
Customer Service Review
5
5
I've had nothing but positive experiences interacting with your team. Very positive attitudes!
Customer Service Review
5
5
Quick turnaround. Great communication.
Customer Service Review
5
5
Very prompt, easy to work with and fast paced. Incredible company to do business with.
Customer Service Review
5
5
Melanie has been extremely responsive, patient and knows her stuff. Just started working with Joey, and so far he’s on it too.
Customer Service Review
5
5
I know you all do great work. I was hoping for a quick order and Joey came through.
Customer Service Review
5
5
Rob has been super helpful and patient with us! Great with communication. The prints were on point and exactly what we were looking for. Everyone at work loves the product. Keep up the good work!
Customer Service Review
5
5
Professionalism! And QUALITY!!!
Customer Service Review
5
5
quick response on making change to our proof. Good communication.
Customer Service Review
5
5
Great customer service and always on time.
Customer Service Review
5
5
Joey was extremely timely with responses, and that was great! Very helpful in finding a different shirt color when the one I chose originally wasn’t in stock.
Customer Service Review
5
5
Rob was quick in response and able to answer all of my questions!
Customer Service Review
5
5
Quick follow up and concern and provided options that could fit my needs. Kind and supportive from start to purchase
Customer Service Review
5
5
The team provided excellent customer service, from the chat with Melanie prior to ordering, to my numerous emails with Liv to get the order right. This was my first time ordering from Real Thread, but I will definitely come back for other needs. The service really was excellent!