Customer Reviews

Customer Service

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4.92 / 5.0
(393 reviews)
Vin G.
|
New Haven, CT
5
August 22, 2019 12:13
Rob is a BOSS - Always helpful, always available. Appreciate the hell out of you guys :)
Brandi S.
|
Jena, Louisiana
5
August 20, 2019 20:21
Rob has been knowledgeable and so helpful!
Ben W.
|
Boston, Massachusetts
5
August 20, 2019 17:01
reasonable, responsive.
Lauren F.
|
Orlando, FL
5
August 20, 2019 16:49
Rob and Will have been AMAZING! Incredibly friendly, helpful and responsive. Thanks for everything!
Elizabeth A.
|
Menifee, CA
5
August 20, 2019 15:13
Every person I've been in contact with at real thread has been so overly friendly, helpful and quick to respond. It's exceptional service that I haven't had with any other printer. I love you guys!
Brandon O.
|
Chalfont, PA
5
August 20, 2019 14:53
Joey rocks! He's always super responsive, and willing to work with our needs.
Valerie A.
|
Brooklyn, NY
5
August 20, 2019 13:18
Glad Rob reached out to us to asked how we were doing. Really appreciate his fast responses.
Amanda A.
|
Plymouth, MI
5
August 20, 2019 12:55
Super responsive!
Elliott S.
|
Hamilton, NJ
5
August 20, 2019 9:19
Super quick response. Knowledgable, clear and friendly!
Merissa D.
|
Rockville, MD
5
August 19, 2019 14:30
Very helpful, quick responses.
Chad P.
|
Miami Beach, FL
5
August 19, 2019 14:27
Always great and so easy
Becky G.
|
Boston, MA
5
August 19, 2019 14:12
You are always super quick to reply to me and always meet my needs. You offer different types of printing processes You offer a wide selection of brands The entire process is thoroughly tracked and I am notified of proofs and shipment so I am never left in the dark
Kevin F.
|
Virginia Beach, VA
5
August 19, 2019 13:35
You guys always make the process easy. Your team is very communicative and I feel like my order is in good hands. Thanks.
Tiffany C.
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Feasterville-Trevose, PA
5
August 19, 2019 12:04
Joey was so helpful throughout the process- responding quickly to my questions, getting us our quote and mock up in good timing, working hard to get us the best pricing possible for our product and went out of his way to find a specific product we were looking for! He was so easy to work with!
David M.
|
Palmdale, CA
5
August 16, 2019 15:16
Real Thread is absolutely amazing to deal with. Customer service is second to none!!
Kelly E.
|
New Haven, CT
5
August 16, 2019 10:50
The customer service is great! Very accommodating- and the site itself is very user friendly and efficient.
Jeremy M.
|
Fort Worth, TX
5
August 15, 2019 22:50
Great service as always!
Jared K.
|
Shreveport, LA
5
August 15, 2019 15:46
I LOVE working with Rob. He is extremely personable yet also informative in helping us come to the best product for our budget and vision. (Which rarely align)
Wendy A.
|
Winter Park, FL
5
August 15, 2019 11:04
Sarah has been friendly, helpful and responsive.
Mike S.
|
Orlando, FL
5
August 15, 2019 7:51
You guys were great along the whole way. You had a quick turnaround and made the process very easy. I look forward to working with you all again.
Sarah O.
|
Asheville, NC
5
August 14, 2019 20:28
Tremendous help getting us squared away, as always!
Jason C.
|
Altadena, CA
5
August 14, 2019 12:01
Clear, concise and prompt communication. Options laid out plainly. I feel like the representative really cared about providing me with the best product possible
Thaddeus B.
|
Cleveland, OH
5
August 14, 2019 11:03
Great, efficient feedback. answered questions quickly with honest, accurate information
Trevor H.
|
Fairbanks, AK
5
August 13, 2019 14:56
Joey has been very helpful.
Leslie J.
|
Stoneham, MA
5
August 13, 2019 13:00
Excellent assistance, quick responses with relevant information. Great service from Joey and Cierra
Galya I.
|
Gaithersburg, MD
5
August 13, 2019 9:40
It's always a pleasure to work with Cierra. She is really quick in responding.
Cody H.
|
Madison, Mississippi
5
August 12, 2019 10:44
Live chat was very useful and quickly resolved the issues I was having when trying to reorder through the new online system.
Jatoya E.
|
Grand Cayman, Cayman Islands
5
August 9, 2019 17:39
The Best Team
Christopher D.
|
Spotsylvania, VA
5
August 9, 2019 16:41
Good service
Dexter C.
|
Windermere, FL
5
August 9, 2019 15:27
Quick, same day service.
Paul C.
|
Plano, TX
5
August 9, 2019 11:59
You guys have been really great to work with so far...very responsive and quick!
Lucas B.
|
Miami Lakes, FL
5
August 8, 2019 17:23
Great experience !
Eric N.
|
Winter Springs, FL
5
August 8, 2019 9:35
You guys are so fast, efficient, thorough, and helpful. I’ve worked with many other shirt companies and yours is by far the best. I can’t praise you guys enough!
Evan O.
|
Tallahassee, FL
5
August 7, 2019 20:09
Friendly, knowledgeable, responsive.
Jonathan C.
|
Canton, NY
5
August 7, 2019 19:15
Responses were quick, information was transferred accurately, and the overall experience was excellent. This is why I choose real thread whenever I need to order shirts.
Rebecca K.
|
Los Angeles, CA
5
August 7, 2019 16:23
Joey is great - had my order customized in minutes.
Doc F.
|
Tampa, FL
5
August 6, 2019 18:15
Prompt & thorough service. Great design work.
Shauna H.
|
Oakland, CA
5
August 6, 2019 15:06
Above and beyond on all aspects of the process. You guys rock!
Andre C.
|
Durham, NC
5
August 2, 2019 14:13
Wonderful experience!
Ryan R.
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Dallas, TX
5
August 2, 2019 14:11
I always trust you take care of us. I never have a second thought about working with you!
Trixy O.
|
DeKalb, IL
5
August 1, 2019 14:04
Very quick and accurate responses
Lindsey C.
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Jacksonville, NC
5
August 1, 2019 10:36
Mo is AWESOME!!!!!!!
Gabriel G.
|
Mission, TX
5
August 1, 2019 10:15
You guys make it easy to print shirts!
Bracht J.
|
Orlando, FL
5
July 31, 2019 17:08
Super fast service. Appreciate supporting our local neighbors.
John S.
|
Venice, CA
5
July 31, 2019 12:31
No issues at all, everything was smooth.
Jordan N.
|
New York, NY
5
July 31, 2019 11:29
Cierra stuck with me though a two and a half month sales cycle and helped me with work through several designs, ideas, etc. Once I finally had approval to pull the trigger she helped expedite the process so that I have everything in hand when I need. Attentive, proactive communication, and thoughtfulness.
Christina S.
|
Wilmington, NC
5
July 31, 2019 10:49
Sarah was a quick responder and provided all the information I needed. And she always seemed happy to help.
Charles D.
|
Plano, TX
5
July 31, 2019 10:40
You guys always do a great job. Never had a better t-shirt buying experience. Thanks!
Nicole W.
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Winter Garden, FL
5
July 30, 2019 13:24
Joey made the whole process super simple!
Gab L.
|
Brooklyn, NY
5
July 30, 2019 13:14
Between the initial live chat feature on the site and then the constant follow-ups from Sarah, the account rep, the process was seamless. As an account manager myself, that type of communication is more helpful than you know! I'd definitely recommend this service to a friend.
Sarita W.
|
Burbank, CA
5
July 30, 2019 13:13
Joey was so helpful from beginning to the end. Joey responded quickly to my emails and the quality of your products are outstanding.
Christen F.
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Dublin, OH
5
July 30, 2019 9:45
Great customer service: friendly, quick to reply and thorough. Easy ordering process.
Brooke M.
|
Culver City, CA
5
July 29, 2019 18:39
Rob was very quick to respond to me, and your products always turn out great!
Brendan R.
|
Stuart, FL
5
July 29, 2019 18:35
Quick and professional responses!
Robyn S.
|
Pittsburgh, PA
5
July 29, 2019 14:10
I always get a super quick response when I email for an order. The items always ship quick and my people love them!
Daniel A.
|
Fresno, CA
5
July 26, 2019 22:48
Very responsive and friendly!
Catherine S.
|
San Diego, CA
5
July 26, 2019 19:35
I spoke with Rob and he was awesome he called me to verify the notes and was even able to pull up a previous order we had made a few years ago to help make everything easier. Great customer service :)
Nikki S.
|
Braselton, GA
5
July 26, 2019 15:10
Joey is on top of everything and went above and beyond on all of the questions I asked him.
Betsy K.
|
Kennett Square, PA
5
July 26, 2019 11:47
Very responsive. Great rep!
Mateo J.
|
Arlington, VA
5
July 26, 2019 0:47
Mo is fast with responding and friendly.
Donna K.
|
Longwood, FL
5
July 25, 2019 22:00
Always an easy process and great, speedy help. Love working with you all. Thanks Rob, you’re the best.
Shelly K.
|
St. Louis, MO
5
July 25, 2019 16:47
Cierra worked very closely with me helping with all questions even taking the time to speak with me on the phone (which I prefer). She made the process easier than I expected it to be as a first time customer. Can not wait to see the finished project. Thanks
Leslie S.
|
Athens, NY
5
July 24, 2019 12:35
Cierra is always quick to respond and answers our questions.
Kelly C.
|
Burke, VA
5
July 24, 2019 11:43
Mo has the patience of a saint with the amount of back and forth I had on this order and I greatly appreciate helping me make the shirts to what we were looking for.
Darlene S.
|
Baton Rouge, LA
5
July 24, 2019 10:20
Very responsive, cordial and engaging. She was extremely thorough explaining the process, and went out of her way to speed the process on our order. LOVE HER!!!!!
Sarah W.
|
Marion, IA
5
July 24, 2019 10:20
Super easy re-order. Thanks!
Samantha M.
|
Sunnyvale, CA
5
July 23, 2019 18:35
I enjoyed working with Sarah. She was super helpful and understood her products well.
James L.
|
Boulder, CO
5
July 23, 2019 17:46
Cierra was my point of contact starting from the moment I placed the first call to the last email, she's been a breeze to work with. She provided me with several options and details that helped me arrive at a decision in a matter of days.
Tyler K.
|
Faibanks, AK
5
July 22, 2019 22:37
I work with a lot of different merch/packaging/printing vendors for my clients and Joey is one of my absolute faves. He has been incredible to work with! Can’t wait to see how these muscle tanks turn out. 🤘
Ainslee G.
|
Atlanta, GA
5
July 22, 2019 15:20
I've ordered from you guys twice now and I will always use you for this stuff. The service and quality of the products is awesome!
Dave B.
|
Lake Mary, FL
5
July 22, 2019 12:53
Rob is excellent! Thank you!
Arden G.
|
Winter Garden, FL
5
July 19, 2019 18:09
I could not be more pleased with the level of service that I have received! My idea for the shirts was a last minute idea and after quick research I thought it was going to be too quick of a turnaround with a minimum order. Real Thread exceeded my expectations! Rob was so helpful with the details and such a nice person. Thank you very much.
Sean K.
|
Orlando, FL
5
July 19, 2019 15:26
Sarah was very receptive to all ideas, quick to respond, and very friendly!
PJ S.
|
Miami, FL
5
July 19, 2019 13:58
Mo has been outstanding to work with. His service is exceptional! I’m huge on customer service and as long as Mo is with Real Thread you will have our business. I would not hesitate to recommend your company. Largely in due to Mo’s exceptional responsiveness! Keep up then exceptional work!
Matt M.
|
Garland, TX
5
July 18, 2019 16:11
There was a discrepancy between the shipping dates displayed during order and those displayed during the mockup approval. Rob was able to clear up the confusion (twice) and make sure we would have our shirts at the original date we thought we would! This is the fifth order we've placed from you guys and I refer y'all to everyone who asks!
Nichole C.
|
Manalapan, NJ
5
July 17, 2019 16:20
He quickly follows through with everything and addressed issues immediately. Pleasure to work with!
Sarah P.
|
San Luis Obispo, CA
5
July 17, 2019 15:58
We love working with Real Thread! Your account managers are always quick to respond and help whenever we need it. Rob was a great help this time around, especially in explaining the details of printing a more intricate design. Thanks for all you do and keep up the great work!
Austin W.
|
San Francisco, CA
5
July 17, 2019 13:35
Very helpful team that answered any and all questions.
Sarah R.
|
Huntsville, AL
5
July 16, 2019 17:14
Very responsive, helpful, knowledgeable. Mocked up designs and speced shirts and qualities easily, communicated with art Dept quickly, made entire process smooth.
Sarah L.
|
Biloxi, MS
5
July 16, 2019 14:10
Very responsive and helpful.
Anna F.
|
Providence, RI
5
July 16, 2019 13:43
Joey was great to work with. Excellent communication.
Casey R.
|
Newton, NJ
4
July 15, 2019 11:23
The pricing on the original quote was wrong. He fixed it right away, but it was a little inconvenient. Glad he fixed it and everything else was great!
Nekoda A.
|
Freeland, WA
5
July 12, 2019 17:47
Rob did a great job helping me get this order together quickly.
Jules S.
|
Parker, CO
5
July 12, 2019 12:21
Rep was very helpful and fast!
Sarah C.
|
Oceanside, NY
5
July 11, 2019 21:18
Great, always great!
Erin T.
|
Woodland Hills, CA
5
July 11, 2019 18:24
Great customer service. Very helpful.
Joel T.
|
Orlando, FL
5
July 11, 2019 17:27
Due to the busy summer travel season, my design team and I dragged our feet and took forever to get you all the artwork. But with literally no time to spare, you guys pulled through! Knowing that I can count on you guys to make our team look good is why we keep coming back! Thanks Dru and Sarah!
Travis C.
|
Atlanta, GA
5
July 11, 2019 16:52
Good service--I'm a repeat customer, especially b/c you noted that I had a short run the first time, and you fulfilled that by sending me replacements. Thx.
Christian W.
|
Seattle, WA
5
July 11, 2019 13:28
The person was very quick in responding to my question in addition to explaining what was happening with the logo, which in return helped me choose a better option for the shirts
Dave D.
|
Orlando, FL
2
July 11, 2019 10:03
Cierra was very nice. The issue was really that I had to keep correcting things throughout the whole process. Even the pricing I was quoted in the beginning was misquoted even though I provided all necessary details right at the beginning. Nothing changed. Then quantities were off multiple times, one of the shirts was mocked up using a design I hadn't sent this time around and so on. It was ultimately just a frustrating experience. Again Cierra was never rude, it's just not what I would consider an experience with a focus on attention to detail.
Cara M.
|
Santa Monica, CA
5
July 10, 2019 13:48
I've only been on the team for a week or so, but so far everything has been wonderful!
Jill K.
|
Findlay, OH
5
July 10, 2019 11:29
Joey answered my questions and provided me with suggestions on shirts and colors.
Payton A.
|
Branson, MO
5
July 10, 2019 0:10
Always super easy to work with! Very informative staff and always willing to do what they need to help out!
Jacob D.
|
Yucaipa, CA
5
July 9, 2019 18:04
Prompt response. The team made sure to expedite the process to make sure I get the product I need!
Chris D.
|
Oakley, CA
5
July 9, 2019 15:39
He was extremely helpful in getting my order just right with timely feedback and delivery of mockups and everything else.
Terica W.
|
Galena, OH
5
July 9, 2019 15:09
because Joey rocks!!
Kento K.
|
Tampa, FL
5
July 6, 2019 3:22
Joey was very helpful to make sure our order was fulfilled exactly. Thanks for all your help Joey!
Brent L.
|
Cold Spring, NY
5
July 5, 2019 22:00
Really impressed with real thread on every level. Keep up the great work guys.
Joslyn V.
|
Chicago, IL
5
July 5, 2019 13:26
Great response, help, and such kind service!
Lindsey M.
|
Bremen, OH
5
July 5, 2019 12:38
I always have a great experience. The customer service and shirt quality is brilliant.