Customer Reviews

Customer Service

star
star
star
star
star
4.92 / 5.0
(393 reviews)
Virginia S.
|
Orlando, FL
5
December 8, 2019 8:12
Sarah's been super helpful and quick to respond!
Bob K.
|
St. Louis, MO
5
December 6, 2019 19:42
Great service and responsive to my questions!
Jeneve D.
|
Butler, NJ
5
December 6, 2019 19:36
Really fast responses, understood my goals, and efficiently sent quotes. Plus Sarah is super friendly and real.
Dave B.
|
Lake Mary, FL
4
December 6, 2019 15:41
There was probably one particular interaction where I thought it wasn't quite exceptional. That encounter was enough to drop my rating from exceptional to pretty good. I'll leave it at that for now.
Tanya H.
|
Hampton, NH
4
December 6, 2019 14:18
Pretty good! I was a tad disappointed that the sample shirts/sweatshirts cost so much. Previous companies ive worked with have sent the shirts/sweatshirt samples for free, or just the price of shipping. But I understand, and I want to continue to buy from your company so I purchased the samples. I wish there was some way I could ship them back for a refund, or something like that because they really arent a use to us without any branding on them. Overall it went great and Melanie was awesome, super responsive and helpful, and I cant wait till we place the full order! Thank you!!!
Eric O.
|
Huntsville, TX
5
December 6, 2019 9:00
It's always great working with Real Thread. In our most recent order, there was a slight misprint in our 3XLs where the color wasn't as vibrant as the prints on the other sizes we received. We notified our Product Specialist, Cierra, and she had a new batch on its way a few days later. As usual, the experience was pain-free and we look forward to doing business with Real Thread again in the near future. Keep doing everything you all do - it matters!
Julia H.
|
Orlando, FL
5
December 5, 2019 17:02
Everyone has been so friendly and helpful. Melanie Vanerford gave me all the answers I needed and helped me decide what to order and she then connected me with an account manager, Joey Bordenga. Joey was also super helpful and made the process seamless. And Rob (at Real Thread location) showed physical samples to help us decide what type of ink treatment we wanted. Overall we couldn't be happier with our experience so far. Looking forward to see how the shirts turn out!
Nicholas W.
|
Hixson, TN
5
December 5, 2019 16:54
Great customer service and attention to my needs!
Wayne N.
|
Winter Park, FL
5
December 5, 2019 16:23
Drew & Mo was great to work with.
Jordon M.
|
Hattiesburg, MS
5
December 5, 2019 11:34
Y'all seem on top of it and super helpful and friendly. Cheers!
Kelly D.
|
Austin, TX
5
December 5, 2019 9:58
Responsiveness
Dustin M.
|
New Providence, PA
5
December 4, 2019 16:38
I had gone through several other companies to place this order and with each one we got to a point where I felt like they didn’t understand our vision and what we were looking for. With Real Thread, from the beginning it felt like we were on the same page and y’all were willing to work with us on our terms.
John B.
|
Lakeland, FL
5
December 4, 2019 16:23
Costumer service and comprehension of the desired product was excellent. My only complaint is that I would have liked to work a minor sponsorship deal and promote you guys but the idea was rejected.
Katherine P.
|
Washington, DC
5
December 4, 2019 15:48
Rob has been very helpful and friendly. He responds very quickly and seems dedicated to a great customer experience.
Katrina P.
|
Modesto, CA
5
December 4, 2019 10:19
Sarah was awesome! She was very helpful, friendly, and quick to respond to any text messages or emails. I had some questions and tweaks and she took care of them, no problem. I love your guys’ text messaging feature! It made it very easy for me to review stuff while I had to be at work. Thank you!
JD L.
|
Lake Mary, FL
5
December 3, 2019 18:39
Very responsive. Very helpful. Very friendly.
Anna F.
|
Providence, RI
5
December 3, 2019 17:59
The account manager was a pleasure to work with.
Austin W.
|
San Francisco, CA
5
December 3, 2019 17:05
love working with your team!
Kenya S.
|
Oakland, CA
5
December 3, 2019 16:48
I think Mo has been great! He's always attentive, friendly and great with follow-through.
Jill M.
|
Orlando, FL
5
December 3, 2019 16:36
Sarah has been very helpful
Mateo J.
|
Arlington, VA
5
December 3, 2019 16:30
Joey is da man!
Emily M.
|
Pickering, Ontario
5
December 3, 2019 15:57
We had a couple bumps in the ordering, I believe as a result of Canadian shipping address and Canadian credit card, but your team was unbelievable at working with us and making everything perfect. They solved every issue without hesitation.
Elizabeth R.
|
Sanford, FL
5
December 3, 2019 15:45
We love working with Real Thread.
Kathy B.
|
Orlando, FL
5
December 3, 2019 15:11
Responsive and professional
Jai T.
|
Houston, TX
5
December 2, 2019 22:39
Efficient and informative!
Kaitlyn M.
|
Union City, NJ
5
December 2, 2019 12:10
Quick to answer and was very clear in answering all questions I had. Order was processed much sooner than anticipated!
Susan S.
|
East Norriton, PA
5
December 2, 2019 11:12
From start to finish, all questions were answered and I felt like I had someone on the other end that cared about the finished product as much as our team members will.
Mike B.
|
Basalt, CO
5
November 29, 2019 23:46
Attention to detail, responsive, personable
Ben W.
|
Annapolis, MD
5
November 29, 2019 8:00
Kind, courteous, and quick support.
Danielle L.
|
Akron, OH
5
November 27, 2019 17:14
Rob was great at communicating and getting us exactly what we needed.
Julie V.
|
Seattle, WA
5
November 27, 2019 13:54
Great response time!
Jason M.
|
Louisville, KY
5
November 26, 2019 14:54
Joey has been awesome! Thanks again, y'all.
Jarrett J.
|
Orlando, FL
5
November 26, 2019 11:02
Quick response and super friendly and helpful team
Anthony H.
|
Fairfield, NJ
5
November 26, 2019 0:22
Liv was awesome. Helped me by answering everything I needed!
Terri W.
|
Charlotte, NC
5
November 22, 2019 22:30
Very nice, responsive, and helpful staff😁😁
Canon P.
|
La Jolla, CA
5
November 21, 2019 13:45
Very helpful, thank you!
Karl S.
|
Montrose, CO
5
November 20, 2019 16:36
Excellent service overall, willing to go the extra mile. And very fast response times to questions. Outstanding!
Claire B.
|
Colorado Springs, CO
5
November 20, 2019 10:55
Customer service, speed, ease of ordering
Brandi G.
|
Orlando, FL
5
November 20, 2019 10:21
Rob C. was awesome! Accommodating, helpful, professional and friendly! It was a pleasure to work with him!
Katianna S.
|
Mesa, AZ
5
November 20, 2019 0:33
Always a huge fan of Rob!!!!!
Emily O.
|
Chino Hills, CA
5
November 19, 2019 15:09
Everyone has been super helpful and accommodating!
Matt L.
|
Redlands, CA
5
November 19, 2019 13:57
Sarah was fast to respond and easy to get in contact with.
Katherine W.
|
Pleasant Grove, UT
5
November 18, 2019 16:08
I was very anxious to receive our order the 2nd week in December and Joey was able to make that happen. Orders are always trickier around the holidays and I really appreciated his efforts in our behalf.
Zeid A.
|
Jeddah, Saudi Arabia
5
November 18, 2019 15:59
The team is very responsive and helpful, and Rob has been great! He is patient, attentive, and quick with his responses. Job well done, to all!
Joe K.
|
Los Angeles, CA
5
November 18, 2019 15:24
Fast service and check-in about orders that prevented ordering extra products.
Bashall R.
|
Anchorage, AK
5
November 18, 2019 14:03
Your team has quick to respond.
Lynell W.
|
New York, NY
5
November 7, 2019 13:32
Fast, friendly service from both Sarah and Melanie!
Lindsay M.
|
Jacksonville, FL
5
November 7, 2019 10:04
Great service!
Nikki A.
|
San Francisco, CA
5
November 6, 2019 20:59
Rob has been very responsive and quick to reply. I super appreciate his expedience!
JoAnn C.
|
Chicago, IL
5
November 6, 2019 17:02
Sarah and Tiff were both very patient and accommodating!!
Kari R.
|
Orlando, FL
5
October 31, 2019 16:33
Rob is fantastic! I appreciate his help and support.
Sam M.
|
Ventura, CA
5
October 31, 2019 15:30
so far i love you guys!
Veronica I.
|
Chicago, IL
5
October 31, 2019 11:57
Very helpful and nice. Thanks!
Lauren O.
|
Doylestown, PA
5
October 31, 2019 11:35
Sarah was amazing! So patient, responsive and professional. Ultimately, I went with Real Thread because of her! I've been scouring for a company for months...and I am very happy with your service.
Melissa M.
|
Bonita, CA
5
October 30, 2019 23:45
Responses were fast. Customer Service was exceptional. Sample Kit (with a book!) arrived fast and everything looks and feels great. Excited to see the finished product!
Kat A.
|
Vienna, VA
5
October 24, 2019 13:09
Joey is excellent and very communicative, I am excited for my first order.
Andrew B.
|
Los Gatos, CA
5
October 23, 2019 22:28
Great support in getting image art of good quality.
Mary M.
|
Raeford, NC
5
October 23, 2019 18:58
Amazing! You guys have been really good. Joey has been excellent very responsive and has worked with me as I am just a beginner in this! I do wish you gave small startups discounted rates such as free shipping if your company has less than 3 people. Thank you very much!
Max L.
|
Des Moines, IA
5
October 23, 2019 11:58
Great to work with. Very easy/seamless process.
Jen E.
|
Davidsonville, MD
5
October 22, 2019 19:14
Excellent responsiveness
Lane S.
|
Santa Cruz, CA
5
October 22, 2019 14:34
Rob has been awesome to work with, and it's the customer service more than anything else that keeps me coming back. Rob always answers my emails in a timely manor and has been tons of help. Keep doing what you're doing!
Antares N.
|
Garner, NC
5
October 18, 2019 15:52
Friendly and quick! Not frustrated with the changes I kept making lol!
Joel Y.
|
Concord, North Carolina
5
October 18, 2019 13:08
Always quick and easy to work with.
Millie H.
|
Montreal, Quebec
5
October 18, 2019 12:39
Fast and efficient service. Highly responsive, which was great since i was on the go.
Lauren B.
|
Commack, NY
5
October 18, 2019 12:12
You always provide 100% customer service. Email, text and call home call correspondence
Jenny O.
|
Huntsville, AL
5
October 17, 2019 13:43
I chose exceptional because of your customer service. It's quick and easy. We have had problems with submitting web orders twice now. So that is a big bummer. But you nailed it with service and that is what you are asking. :)
John C.
|
New York, NY
5
October 16, 2019 15:26
Very pleasant
Emerline J.
|
Brooklyn, NY
5
October 15, 2019 9:52
Both Will and Joey were incredibly helpful and accommodating. Wouldn't want it any other way (:
Carrie B.
|
Henderson, NV
5
October 14, 2019 17:28
You guys obviously care! Can’t wait to have you make many more shirts for us in the future.
Elizabeth C.
|
Beverly Hills, CA
5
October 14, 2019 17:06
Joey was responsive and very accommodating to my exact needs.
Nicole C.
|
Orlando, FL
5
October 14, 2019 15:00
Cierra is always helpful and extremely responsive with sending out our proof and finalizing our order!
Abby M.
|
Valparaiso, IN
5
October 11, 2019 18:56
Sarah was super helpful in my various questions and was quick in her responses.
Ashleigh R.
|
Spring Valley, CA
5
October 11, 2019 17:23
Everyone I came in contact with was super helpful and quick to respond!
Kellie P.
|
New Haven, CT
5
October 11, 2019 14:21
Joey was awesome and Melanie was equally as awesome. Quick responses + super super nice. I would totes be friends with them IRL.
Levi H.
|
San Antonio, TX
5
October 11, 2019 13:39
You guys are so helpful and SO FAST. The organization of the order process makes creating a design and ordering exactly what you want so so easy! Thank you so much!
Khloe W.
|
Cerritos, CA
5
October 11, 2019 12:58
Both Cierra and Rob are very helpful, friendly and fast response to questions. Thank you guys
Emily H.
|
Woodstock, GA
5
October 10, 2019 15:24
Rob was super helpful in taking our idea and turning it into a product we could order in record time so we'd have it ready for our conference. Awesome service all around!
Nick S.
|
Orlando, FL
5
October 10, 2019 13:05
Love the Joey.
Shonal N.
|
San Mateo, CA
5
October 9, 2019 18:02
Rob was amazing. Very responsive. Would do business with him and RT again.
Sean F.
|
Norristown, Pennsylvania
5
October 9, 2019 12:42
Rob is awesome and we love working with him!
Gita R.
|
New York, NY
5
October 8, 2019 15:01
I spoke with Joey who was awesome. He answered really quickly and professionally. For me, T-shirts are great for my company brand, but it has nothing to do with my day to day work (Biotech investor)... I needed Joey to give me the advice that I needed, and it turns out I was trying to order the wrong fabric and ink type for the outcome that I was looking for. He checked in on a sample pic I sent and helped me through the process so that I can get the product that I was expecting, and not the one that I had initially ordered. Very happy with the extra mile and can't wait to see the shirts!
Logan B.
|
Henrico, VA
5
October 8, 2019 14:04
Great experience. Cierra was super helpful.
Amanda M.
|
Anaheim, CA
5
October 8, 2019 13:48
We LOVE Real Thread. Quality is always great, but everything else about the experience is too! Rob is always super helpful and answers all my questions. From start to finish I know I can send him a quick email and he'll get right back to me. There are tons of different companies closer to us, but no one can beat the quality and customer care of you guys. Thanks to your whole team! You guys are awesome!!!
Kristina M.
|
Daytona Beach, FL
5
October 8, 2019 12:30
Cierra and Rob have been exceptional with their customer service! I have a tight deadline and they have really been on top of my orders! Thank you! :)
Juan Pablo B.
|
New York, NY
5
October 8, 2019 12:03
Rob is the best, really
Keren S.
|
Hickory, NC
5
October 7, 2019 23:41
You guys rock!! Thank you!
Jon R.
|
Leo, IN
5
October 7, 2019 14:57
I am very impressed with the responsiveness and professionalism that your staff has shown thus far.
Kelly F.
|
Hoschton, GA
5
October 7, 2019 12:56
Extremely responsive and helpful.
Evan L.
|
Pompano Beach, FL
5
October 7, 2019 11:18
Super kind dude, relaxed but yet super quick on the draw and understanding of our needs, especially since they were outside of your normal process.
Brooke B.
|
Gainesville, FL
5
October 5, 2019 11:50
Communication was great! It was easy to placer, approve, and pay for the order! Very efficient and friendly :)
Daniel D.
|
Edinburgh, UK
5
October 4, 2019 5:34
As always the team at real thread were incredibly helpful and provided us with everything we needed to order. We had a few questions about colours after the first set of previews and Joey helped us get everything figured and got new proofs to us almost immediately!
Mateo J.
|
Arlington, VA
5
October 3, 2019 21:16
Joey is awesome, he's very fast with replying to emails!
Jennifer M.
|
Temecula, CA
5
October 3, 2019 19:54
The customer service was astounding. Haven't even got my shirts yet but the service to get there was GREAT!
Sasha S.
|
Orlando, FL
5
October 3, 2019 18:11
Joey was a pleasure to work with. He was patient and very knowledgable.
Leslie S.
|
Athens, NY
5
October 3, 2019 17:13
Cierra is quick to respond and is always very cheerful and helpful!
Jane L.
|
Astoria, NY
5
October 2, 2019 14:25
I loved working with real thread. I was originally recommended real thread by an acquaintance. After doing the mockups and playing around on the website. I found that it was simple, straightforward and at a decent price. But my favorite part was that I was able to hop onto a call with Rob (our account manager) at anytime for any small changes. He understood what we wanted - helped me think through the type of shirt, and the resolution and everything. We were definitely on the really picky end of the spectrum - making 3 or 4 revisions after the mockup, but the whole process was great, transparent, and we would definitely want to place our next apparel order with real thread.
Kento K.
|
Tampa, FL
5
October 2, 2019 14:08
Quick turn around, all staff members are extremely accommodating and helpful.
Kris L.
|
Findlay, OH
5
October 1, 2019 15:55
Responses and service are awesome!
Elizabeth R.
|
Sanford, FL
5
October 1, 2019 14:27
Quick and easy to reorder shirts.
Neil H.
|
Los Angeles, CA
5
September 26, 2019 12:39
Just all round epic service :)