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Customer Reviews

Customer Service

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4.93 / 5.0
(1,229 reviews)
Customer Service Review
5
5
Thank YOU they have been a great help
Customer Service Review
5
5
I didn’t have any changes to make to my order so I didn’t have any interaction with the manager. However, the emails were prompt and I appreciated the reminders.
Customer Service Review
5
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Joey was super responsive and helpful. Great customer service!
Customer Service Review
5
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Rob is Awesome! He’s really helped me bring my vision to life!
Customer Service Review
5
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Rob made the process so easy and stress free!
Customer Service Review
5
5
Super fast turnaround, energetic and accommodating (And proactive!) team. Love working with y'all!
Customer Service Review
5
5
Very nice staff and the quality of their products are wonderful! Rob has been a fantastic account manager so far! Thanks for all the quick response time and always great quality.
Customer Service Review
5
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just great and fast customer service
Customer Service Review
5
5
The team was extremely helpful to work with. Bre was awesome at staying on top of the work. The shirts look wonderful and excited for more projects down the road.
Customer Service Review
5
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Joey made the process as simple as possible from start to finish.
Customer Service Review
5
5
Rob is the absolute best. I look forward to working with him each time! He answers all of my questions timely and makes me feel as if it’s his pleasure to do so.
Customer Service Review
5
5
The Real Thread team is responsive and willing to make adjustments until the order is 100% ready for print. I have already recommended this company to a friend who is starting a t-shirt business!
Customer Service Review
5
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Joey has been super helpful throughout the whole process!
Customer Service Review
5
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Rob has been very attentive. Thanks!
Customer Service Review
5
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There were a lot of changes and some confusion on my part and Joey remained polite, positive and professional!
Customer Service Review
5
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Rob has been very responsive to our questions and requests. Love the positive attitude!
Customer Service Review
5
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Joey has been responsive and helpful. Now we see how the production team does
Customer Service Review
4
4
very responsive and easy process
Customer Service Review
4
4
Rob is always quick and helpful. Never have any issues.
Customer Service Review
5
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Smoothest transaction!
Customer Service Review
5
5
The c/s was great and the website was easy.
Customer Service Review
5
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Your people were so helpful and quickly responded. I really like your website and your response time!
Customer Service Review
5
5
Tiff is truly A-MAZING! So responsive, informative, and helped me fully understand all our options for the best quality at the best cost.
Customer Service Review
5
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I am very impressed with the excellence that you all operate with. Can’t wait to see the finished product
Customer Service Review
5
5
Awesome team. Great product. Thank you!
Customer Service Review
5
5
Realthread is top notch and makes the t-shirt ordering process so seamless and smooth. Always excited to see the finished product!
Customer Service Review
5
5
Rob is always friendly and quick on his replies...I appreciate that. In addition to the awesome shirts! Thank you.
Customer Service Review
5
5
Exceptional Service, reasonable response time,
Customer Service Review
5
5
Joey was awesome. He was patient with me and always answered all my questions. Joey responded promptly and made sure I was satisfied with shirts.
Customer Service Review
5
5
Joey is great! Always there when i need him.
Customer Service Review
5
5
All staff very knowledge, helpful, fast and efficient!
Customer Service Review
5
5
Rob and the Team are all exceptionally helpful! Thanks!
Customer Service Review
5
5
Tiff was excellent!
Customer Service Review
5
5
Joey was attentive and very courteous!
Customer Service Review
5
5
Joey was fantastic. I appreciated his quick response and patience when my card was declined (card company assumed it was a fraudulent charge). Joey was willing to try various payment options and stick with me until it resolved.
Customer Service Review
5
5
Joey has been so helpful and patient with me while changes and updates were thrown his way from our team. Thanks, Joey!
Customer Service Review
4
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This was my first order with Real Thread and this project is extremely time sensitive so I really appreciate how quick and responsive Rob and Tiff were.
Customer Service Review
5
5
Great communication, prompt, and good hearted people.
Customer Service Review
5
5
Joey is super responsive!
Customer Service Review
5
5
I've used Real Thread for several orders, super helpful every single time!
Customer Service Review
5
5
Real Thread has great customer service! I appreciate the care and quick communication!
Customer Service Review
5
5
Rob's awesome and very patient and helpful.
Customer Service Review
5
5
very helpful and quick to respond
Customer Service Review
5
5
Did a good job communicating from start to finish. We are looking forward to building our brand through you guys.
Customer Service Review
5
5
Joey is easy to work with!
Customer Service Review
5
5
Rob was AWESOME! So pleased with my experience so far and will definitely continue ordering my small business merch through you!
Customer Service Review
5
5
Joey and actually everyone I worked with were very speedy and thorough. Super appreciate the help getting a time sensitive order thru the process!
Customer Service Review
5
5
Quick follow up. provided what was asked, in a timely manner and in a pleasant way. It is nice to be rewarded too. Makes the customer think you do care about them.
Customer Service Review
5
5
Been working with Real Thread for the past few years and always incredibly responsive and helpful.
Customer Service Review
5
5
Both people I came in contact with were extremely easy to work with and responded quickly and I loved having the freedom to bring my own design to life.
Customer Service Review
5
5
Hi Dru. Rob is always great. Awesome customer service and keeps you informed on things. No complaints. Thanks
Customer Service Review
5
5
Rob really, truly reads our questions, and answers them in a way that’s both super clear and reassuring. He’s also really responsive and fun to chat with.
Customer Service Review
5
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Great communication!
Customer Service Review
5
5
Joey is always very prompt and very helpful. I always have a great experience with my account managers.
Customer Service Review
5
5
Because you guys do great work.
Customer Service Review
5
5
Very good response to this repeat order...
Customer Service Review
5
5
Rob is great. Super responsive and helpful.
Customer Service Review
5
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Joey is awesome! Super prompt and amazing follow-up, and thorough. I would order from you guys again just because of his customer service so thank you all.
Customer Service Review
5
5
Communication has been exceptional. Thank you for your excellent availability, and your quick and clear responses. Looking forward to seeing how the order turned out!
Customer Service Review
5
5
Because Joey rocks.
Customer Service Review
4
4
He was pretty responsive
Customer Service Review
5
5
It's always a breeze working with Rob & Real Thread! Very helpful and quick responses!
Customer Service Review
5
5
Joey continues to be an amazing provider of customer service & the quality of products from Real Thread is TOP-NOTCH.
Customer Service Review
5
5
Quick response time, accurate and clear ordering process
Customer Service Review
5
5
Because ya'll are always on it.
Customer Service Review
5
5
Great response time and super helpful!! Getting our brand up and running in these crazy times is stressful, but Real Thread is super helpful and easy to work with. Looking forward to working with you guys more in the future as our brand grows!
Customer Service Review
5
5
Everyone that has helped me, so far, has been amazing. Quick to respond, kind, and helpful.
Customer Service Review
5
5
Rob was always quick to respond with helpful information as I made my t-shirt selections. Thank you!
Customer Service Review
5
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Rob was so helpful and a pleasure to work with
Customer Service Review
5
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Follow ups when you said you would. Very short turnaround time on proofs and clear feedback regarding options and printing. Easy to use final submission software or submitting revisions with clear costs and timeframes.
Customer Service Review
5
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Joey is super helpful and makes sure to touch base every now and then just to see if there is anything we need. Makes the ordering process overall easy
Customer Service Review
5
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Rob did a great job with my orders. He is always prompt and knowledgeable!
Customer Service Review
5
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Professionnel!!
Customer Service Review
5
5
Because these feedback things are brutal and it would be shitty to throw anybody under the bus in a situation like this.
Customer Service Review
5
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Rob has been super responsive and has great expertise in guiding this project, thanks!
Customer Service Review
5
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Rob did a fantastic job answering all my questions and was not bothered by my revisions. :-)
Customer Service Review
5
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Rob was great the entire ordering process.
Customer Service Review
5
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Working with real thread so far has been amazing and Joey couldn’t be more helpful.
Customer Service Review
5
5
Everything runs smoothly whenever I order from you. Our employees and customers love the quality of the shirts too.
Customer Service Review
5
5
Joey is beyond patient and his customer service is what made me go with your company.
Customer Service Review
5
5
Very quick and easy to reorder and reasonable expected turnaround time to receive items.
Customer Service Review
5
5
The team has been great. Extremely helpful through the entire process.
Customer Service Review
5
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Joay was very quick and easy to communicate with.
Customer Service Review
5
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Super fast response and very friendly!
Customer Service Review
5
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Joey was great to work with and provided clear direction throughout the process.
Customer Service Review
5
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joey rocks
Customer Service Review
5
5
The team was efficient and helpful when we had a quick turn around time. When a t-shirt color showed differently on a proof than on the site we chose the shirt from, they quickly helped us switch to a different shirt that met our other parameters but had a better color for our brand. We appreciate all the quick responses that helped keep our project on our preferred timeline.
Customer Service Review
5
5
Quick and prompt response.
Customer Service Review
5
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Rob was super attentive, detailed, and made the process a lot easier than I thought it would be!
Customer Service Review
5
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Very fast response time and great work.
Customer Service Review
5
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Joey rocks
Customer Service Review
5
5
When I had question, I was also responded to promptly and clearly. Excellent experience!
Customer Service Review
5
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Rob did a wonderful job of responding in a timely manner to any and every question I had. Thanks.
Customer Service Review
5
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Joey was so professional and really responsive, a delight to work with!
Customer Service Review
5
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Answered everything clearly and quickly
Customer Service Review
5
5
Helpful, easy to communicate with, got everything done that I asked in timely manner. Thanks!
Customer Service Review
5
5
Always a positive experience with Real Thread.
Customer Service Review
5
5
Very helpful. My only complaint isn't about the account manager, but about there is not sufficient stock in the styles we wanted (combo of holidays/covid/+++ sizes)...
Customer Service Review
5
5
Everyone was really helpful and clear throughout the experience.
Customer Service Review
5
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Rob was personable, helpful, and always quick to respond with info even with our company's track record of delays and scope changes on our t-shirt printing ventures. I love the real, human feel of interacting with Realthread people. Thanks :)