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Customer Reviews

Customer Service

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4.93 / 5.0
(1,229 reviews)
Customer Service Review
5
5
Very quick and easy to reorder and reasonable expected turnaround time to receive items.
Customer Service Review
5
5
The team has been great. Extremely helpful through the entire process.
Customer Service Review
5
5
Joay was very quick and easy to communicate with.
Customer Service Review
5
5
Super fast response and very friendly!
Customer Service Review
5
5
Joey was great to work with and provided clear direction throughout the process.
Customer Service Review
5
5
joey rocks
Customer Service Review
5
5
The team was efficient and helpful when we had a quick turn around time. When a t-shirt color showed differently on a proof than on the site we chose the shirt from, they quickly helped us switch to a different shirt that met our other parameters but had a better color for our brand. We appreciate all the quick responses that helped keep our project on our preferred timeline.
Customer Service Review
5
5
Quick and prompt response.
Customer Service Review
5
5
Rob was super attentive, detailed, and made the process a lot easier than I thought it would be!
Customer Service Review
5
5
Very fast response time and great work.
Customer Service Review
5
5
Joey rocks
Customer Service Review
5
5
When I had question, I was also responded to promptly and clearly. Excellent experience!
Customer Service Review
5
5
Rob did a wonderful job of responding in a timely manner to any and every question I had. Thanks.
Customer Service Review
5
5
Joey was so professional and really responsive, a delight to work with!
Customer Service Review
5
5
Answered everything clearly and quickly
Customer Service Review
5
5
Helpful, easy to communicate with, got everything done that I asked in timely manner. Thanks!
Customer Service Review
5
5
Always a positive experience with Real Thread.
Customer Service Review
5
5
Very helpful. My only complaint isn't about the account manager, but about there is not sufficient stock in the styles we wanted (combo of holidays/covid/+++ sizes)...
Customer Service Review
5
5
Everyone was really helpful and clear throughout the experience.
Customer Service Review
5
5
Rob was personable, helpful, and always quick to respond with info even with our company's track record of delays and scope changes on our t-shirt printing ventures. I love the real, human feel of interacting with Realthread people. Thanks :)
Customer Service Review
5
5
Really appreciate the responsiveness and quick, friendly communication.
Customer Service Review
5
5
super helpful and kind!
Customer Service Review
5
5
The process is simple and I respect and enjoy that!
Customer Service Review
5
5
Rob fixed the proof issue. He was excellent.
Customer Service Review
5
5
Your team was very responsive and answered all my questions thoroughly
Customer Service Review
5
5
The team I've worked with so far rocks!
Customer Service Review
5
5
Joey was quick to respond, easy to find, and had very logical and helpful solutions for me with issues I had with the website and did not make me jump through technical hoops to get my job done. The website, however, needs a lot of work for customers to interact well with you. But, I so appreciated the great handling I got from a person, Joey.
Customer Service Review
5
5
Everything I needed changed or updated was done so in a timely matter. Quick and easy. Always a pleasant experience.
Customer Service Review
5
5
Your team was informed and quick to respond.
Customer Service Review
5
5
Joey was amazing! I was pretty demanding throughout the process - I requested multiple designs, asked a bajillion questions - and he addressed them all in a timely and professional manner. He made it very easy to go through this process and order our items! Will definitely keep y'all in mind for any future needs.
Customer Service Review
5
5
Love this VIP type of 1:1 services!!
Customer Service Review
5
5
Tiff was great at communicating and getting back to me promptly. She was also very accommodating with our revisions...a great experience overall!
Customer Service Review
5
5
I received quick and prompt responses.
Customer Service Review
5
5
Team was very responsive to our specific questions. Especially related to sensitive time lines.
Customer Service Review
5
5
The lady who helped, Tiff, was super helpful. Only downside is your website wouldn’t let me order it online I had to send ever via email to Tiff but she did an awesome job
Customer Service Review
5
5
Joey was great! Timely responses, answered all my questions, and made my experience with RealThread a great one!
Customer Service Review
5
5
Joey has been super helpful and responsive through all of our requests!
Customer Service Review
5
5
Responsiveness
Customer Service Review
5
5
Great and prompt response.
Customer Service Review
5
5
Quick feedback and responses, and designers worked around issues we had with other systems.
Customer Service Review
5
5
quick response, willingness to help with shirt adjustments
Customer Service Review
5
5
Very helpful!
Customer Service Review
5
5
Put simply! Max, and Rob have been there thru-out this whole jouney, as I build this digital imaging company.
Customer Service Review
5
5
Rob is so helpful and makes the ordering process really easy.
Customer Service Review
5
5
Liv was great responding back and forth. Also like not having to give my credit card info until I saw the proof. The only hiccup was putting in the unique sizes I wanted. Finally figured out I need to put 0's in the space where I wanted nothing. It kept auto-filling unit I put in 0's
Customer Service Review
5
5
Quick responses. Friendly. Design is exactly what I wanted!
Customer Service Review
5
5
Rob is great! And fast at responding to questions.
Customer Service Review
5
5
He was very quick to respond and was always happy to answer my (many) questions. I am very impressed with your customer service!
Customer Service Review
5
5
I always look forward to ordering with Real thread, the customer service is top notch, the sales personalities are friendly, extremely helpful, and their personality always puts a smile on my face. Huge shout out to Melanie and Joey!
Customer Service Review
5
5
Very quick response time, answered all questions clearly and was eager to help me through my first order. Thanks Liv!
Customer Service Review
5
5
Dru is always so quick to respond and helpful through the whole ordering process. Couldn't ask for a better experience. Thanks!!
Customer Service Review
5
5
Speed of communication was awesome!
Customer Service Review
4
4
The experience with our account manager was great on a personal level. The only issue was the approval email got shared with several team members that no longer work with us, but the issue has since been resolved.
Customer Service Review
5
5
Fast Courteous and exceptional service. Very pleased. Thank you so much.
Customer Service Review
5
5
Rob is great! So kind. Highly communicative. It’s a pleasure to work with him!
Customer Service Review
5
5
super responsive, friendly and helpful!
Customer Service Review
5
5
Joey was great! Professional and understanding the entire time, even when I felt I was becoming annoying with the back and fourth. Thanks so much Joey!
Customer Service Review
5
5
Excellent overall service with very timely responses. Very much appreciated.
Customer Service Review
5
5
My interactions continue to be seamless as i progress my business. I feel as i am still looked after a valued customer not just a number.
Customer Service Review
5
5
Liv was very attentive to our changing needs. I found the whole process very accommodating.
Customer Service Review
5
5
I asked Melanie a lot of questions and she replied fairly quickly.
Customer Service Review
5
5
I've worked with real thread before, at previous jobs and on numerous projects. Huge two thumbs up on responsiveness, communication style, turn-around time for products, and especially quality. I recommend you guys every chance I get. Thanks!
Customer Service Review
5
5
quick response, accurate
Customer Service Review
5
5
Rob has managed making our end-of-year shirts the last 2 years. He has been helpful and timely. I appreciate his effor and dilligence.
Customer Service Review
5
5
Fast and efficient service.
Customer Service Review
5
5
All the team members are responsive and helpful.
Customer Service Review
5
5
Joey has been wonderful to work with. He is great at communicating and helping me with my needs on this project.
Customer Service Review
5
5
Rob and Joey were excellent and making sure my questions were answered even when Rob had to be out of the office. Very pleased
Customer Service Review
5
5
Joey is an amazing communicator, as well as a timely one. The entire process is always phenomenal! Thank you. Ps. I'm really hoping you all offer PoD (print on demand) in the NEAR future 🙏🏽
Customer Service Review
5
5
Easy to work with!
Customer Service Review
5
5
Liv is amazing. She was on-top of her game and made sure that anything we needed was covered and taken care of. I feel confident in the end result because of how she took care of us.
Customer Service Review
5
5
Always quick response!
Customer Service Review
5
5
Liv has been so helpful since I placed the order! She responds quickly and has such enthusiasm
Customer Service Review
5
5
He was helpful and prompt as always.
Customer Service Review
5
5
You guys are amazing! Thankful to be able to work with you all!
Customer Service Review
5
5
Joey was exceptional! He helped me redesign our shirt to fit kids' sizes, found 4x shirts for me when I couldn't seem to access them from the main site and worked with speed and excellence. He's very friendly too! Joey made my ordering process a breeze.
Customer Service Review
5
5
Rob was very knowledgeable and quick on his feet to answer all the questions I had. His turn around for my mock ups were very quick. I’m really happy with the final project he presented to me.
Customer Service Review
5
5
Everything about the experience was quick and painless
Customer Service Review
5
5
Rob is quick to respond and very helpful straightforward! Really appreciate the service. The process to reorder is simple to go threw with not complications!
Customer Service Review
5
5
We send Rob a complicated order with a bunch of addresses and requests. He always helps me happily. 10/10.
Customer Service Review
5
5
Very helpful and flexible
Customer Service Review
4
4
Great service. Prompt response times. Wonderful attitude from everyone. The only thing that would have made the experience exceptional would be free shipping or a discount on shipping after placing such a large order. Looking forward to seeing the masks! Thank you!
Customer Service Review
5
5
Quick response and follow through. Super patience and willing to help.
Customer Service Review
5
5
I've never had a bad experience with real thread. Proofs and always turned around quickly. Any adjustments that are needed are always handled just as quickly and with a good attitude... a rarity in this business. And, of course, the final product is just better than what I've gotten from other places.
Customer Service Review
5
5
Joey has been crazy patient with me and found me more options to get my shirts exactly how I imagine them. Thank you for an awesome experience. And someone buy Joey a latte!
Customer Service Review
5
5
I appreciate the communication with employees at real thread. They are both competent and kind.
Customer Service Review
5
5
The experience has been wonderful.
Customer Service Review
5
5
Y'all are the best. We actually had a couple of rounds of revisions that I felt bad about, but the team never waivered (even though I'm sure it was annoying). :)
Customer Service Review
5
5
Easy to use site, excellent support and service.
Customer Service Review
5
5
Good introduction email
Customer Service Review
5
5
Very friendly and fast.
Customer Service Review
5
5
Liv is responsive and easy to work with
Customer Service Review
5
5
Joey was very helpful and patient enough to answer all questions and accommodate all changes.
Customer Service Review
5
5
The accountant manager was very patient and made everything clear.
Customer Service Review
5
5
Very helpful and responsive at every step!
Customer Service Review
5
5
Very quick response!
Customer Service Review
5
5
We love working with Joey! He is always extremely professional, efficient, and helps us with everything we need (and then some!). Please hire more people like him :)
Customer Service Review
5
5
He was quick and helpful!
Customer Service Review
5
5
The entire team was friendly, very responsive, and courteous as our team went back and forth about a number of small design changes and committed to a blistering turnaround time. They’ve been the best to work with through the whole process and I look forward to working with Real Thread for future projects!
Customer Service Review
5
5
I've been wanting to try Real Thread for quite some time and I was not disappointed. All the account managers I interacted with via chat and email, we're exceptional and helped make the ordering process simple. As long as the t-shirts are delivered without issue, I plan to rely on Real Thread for business and personal printing in the future. Thank you!