Customer Reviews

Company

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4.76 / 5.0
(2,373 reviews)
Jane L.
|
Astoria, NY
5
October 16, 2019 11:41
It was great working with Real Thread. The communication was spot on and even though I asked for multiple small changes, Rob listened to them all and provided what I asked for even though sometimes it was very vague. I would definitely recommend Real Thread as they were recommended to us, because the material was nice, the shirts came out really nicely and respected and met our quick turnaround as well.
Jackie C.
|
Great Neck, NY
5
October 16, 2019 11:09
The quality of the shirts was fantastic. So much better than any other business apparel we’ve tried. The customer service was beyond personal and attentive. I wouldn’t order from anyone else.
Gregory B.
|
Lilburn, GA
5
October 16, 2019 2:40
Great customer service and great products.
Chad L.
|
Baton Rouge, Louisiana
5
October 10, 2019 17:33
I have been very pleased with every aspect of doing business with real thread
Nathan D.
|
Abilene, TX
5
October 7, 2019 14:46
Great platform, easy to order, great service and support. And great quality t-shirts.
Danielle N.
|
Renton, WA
5
October 5, 2019 15:16
The sweatshirts we ordered were high quality and the customer service was wonderful.
Brandi S.
|
Ragley, LA
5
October 5, 2019 9:07
Knowledgeable and friendly employees (yay Rob)! Prompt and accurate orders (yay Rob)!
Caroline W.
|
West Des Moines, IA
5
October 4, 2019 14:11
The t-shirts were way soft, looked exactly like the mock up, and I had great customer service.
Corey M.
|
New York, NY
5
October 2, 2019 14:15
Cierra was great as was the finished product
David M.
|
Palmdale, CA
5
September 21, 2019 10:47
Because you’re the best in the business!
Lesli N.
|
Pella, IA
5
September 16, 2019 9:03
Excellent customer service! Went way above and beyond for us.
Mike C.
|
Glen Ellyn, IL
5
September 14, 2019 12:47
The team at Real Thread are friendly, responsive, and extremely helpful. We look forward to working with them every year!
Sarah F.
|
Boston, MA
5
September 11, 2019 10:12
Great service and great quality!
Christina S.
|
Wilmington, NC
4
September 3, 2019 13:40
Super easy to work with. Great costumer services. Better color options than most companies I have checked out. And again, great costumer services.
Lucas b.
|
Miami Lakes, FL
5
September 3, 2019 11:35
Very good quality shirts and excellent customer service
Drew F.
|
San Antonio, TX
5
August 30, 2019 17:07
Unbelievable speed, quality, and customer service.
Eric D.
|
Gainesville, FL
5
August 20, 2019 15:46
Fantastic customer service. Shirt quality is great also.
Monica P.
|
New York, NY
5
August 20, 2019 13:03
Quality of tee shirt plus really great customer service.
Seth B.
|
Independence, MO
5
August 16, 2019 11:37
I went on a long journey of trying to find the right shirt that was both eco friendly and comfortable. I emailed real thread awhile back trying to get more on their eco friendly options. I had the pleasure of speaking to Rob via email for several weeks. I cannot say this enough but Rob was a HUGE help through the whole process. I told him I was interested in a company called recover brands who offer great quality eco friendly shirts. Because of him and the rest of the real thread team, I was able to get my shirts from the company I wanted and with my design on it. The print on the shirt came out great. It’s soft and comfortable and good for people who like to workout too. The only thing I will say is in regards to the size. Most times I wear a men’s medium and they fit good. Not too tight, not too loose. However, this medium was a little snug. I don’t mind wearing tight shirts, but for someone not looking for a fitted shirt, I suggest ordering one size up from what you normally wear. I also ordered a large and that fit me well. It was a little bigger and longer, but the shirts are made of 50% up cycled cotton and 50% recycled polyester. Overall, the shirts are awesome and working with real thread was an absolute pleasure.
Darlene S.
|
Baton Rouge, LA
5
August 15, 2019 17:35
Staff is amazing. Very quick responses, extremely friendly. I LOVE Sarah! Make her the President of Real Thread!!
Bemnet Y.
|
Bowi, MD
5
August 15, 2019 3:36
Love your customer service!
Sarah L.
|
D'Iberville, MS
5
August 12, 2019 9:09
I keep coming back to real thread because the customer service. Its exceptional. Also because I love the soft shirts.
Becca K.
|
Antigo, WI
5
August 7, 2019 15:27
They were very responsive and were willing to do whatever to get me the best product!
Drew F.
|
West Linn, OR
5
August 4, 2019 11:54
Excellent customer service and great quality tshirts!
Joslyn V.
|
Chicago, IL
5
July 30, 2019 16:48
Great customer service!
Rachel S.
|
Kansas City, MO
5
July 29, 2019 11:29
Shirts are great. Customer service is stellar. Great job.
Kento K.
|
Tampa, FL
5
July 26, 2019 13:01
Great customer service, quick turn around, and great quality shirts.
Dan C.
|
Helena, MT
4
July 24, 2019 16:41
Good pricing. Fairly good customer service. Would have liked more information about price point breaks especially as a return customer.
Brad S.
|
Berne, IN
5
July 23, 2019 11:17
People I spoke with at Real Thread were helpful and knowledgable. The pricing and turn-around time was very good. The final product turned out great!
Eric B.
|
Pittsburgh, PA
5
July 18, 2019 18:01
Great customer service; personalized attention your order; and quality results you can depend on! Lightning turnaround is awesome!
Piper P.
|
Mount Vernon, WA
5
July 17, 2019 12:40
Awesome customer service! Arrived when needed!
Kenna C.
|
Chesapeake, VA
5
July 11, 2019 15:05
Excellent, friendly customer service and a great website!
Michele M.
|
Atlanta, GA
5
July 8, 2019 13:20
Great shirts, great designs, great people work for the company!
Kevin S.
|
Indianapolis, IN
5
July 8, 2019 9:44
Great quality and customer service. Love how you can check on the status of the order at any time by clicking on a link.
Sergio R.
|
Union, NJ
5
July 1, 2019 20:00
SUPER!!
Aaron B.
|
Arcadia, MO
5
June 29, 2019 20:00
Great product.
David J.
|
Charlotte, NC
5
June 26, 2019 20:00
Customer service was incredible! Website is amazing and beautifully designed for easy updates on orders. Everything was clearly laid out with my order and all the T-shirt’s arrived exactly how they were planned and all was accounted for!
Darryl R.
|
Sanford, ME
5
June 20, 2019 20:00
You guys are the absolute best! I don't think I've ever worked with a company that is as much of a pleasure to work with as you guys.
Carl B.
|
Zurich, Zurich
4
June 19, 2019 20:00
Reliable, good service, nice result.
Alyson B.
|
Costa Mesa, CA
5
June 17, 2019 20:00
Great service and I love the free shirt they sent me too :)
Emily M.
|
Pickering, Ontario
5
June 12, 2019 20:00
customer service is incredible!
Nic S.
|
Lawrenceville, GA
5
June 8, 2019 20:00
Get sales team and great quality.
Colt F.
|
San Francisco, CA
5
June 1, 2019 20:00
I'm a lead product designer at YouTube, and I can't say enough how impressed I am with RealThread quality, customer service and support. I've been utilizing RT for several years for both personal and business related T Shirt designs, and am always delighted with the result.
Jorge S.
|
San Francisco, CA
5
June 1, 2019 18:54
Great service, Good product, Bad Website.The website is very beautiful but is very buggy. I had to try 15 times before being able to complete the transaction, and the cart was constantly broken. The good things is the service saved the experience. Cierra was super helpful and proactive. A+
Rebekah P.
|
Oakland, CA
5
May 31, 2019 23:56
Ease of ordering; Responsive representative; Great tshirt/final product
Travis M.
|
Orlando, FL
5
May 28, 2019 9:00
Was very happy with the entire process and product. Mo was my account manager, and great from start to finish. I have already recommended RT to another company.
Nicholas F.
|
Newberry, FL
5
May 24, 2019 16:03
Are you freakin' kidding me? Ordered 5 shirt designs recently, in a multitude of colors and with some tricky branding designs - and the printing came out flawless. Superb customer service too, very responsive and the nicest people from here to Timbuktu. Will order again. And again. HUGE THANKS REALTHREADERS <3
Teresa M.
|
Orleans, OH
5
May 24, 2019 11:24
Such good customer service. I felt so cared for. Amazing prices. And they ship to Canada wooohooo. And the quality of the garments is impeccable.
Kim J.
|
Springfield, NJ
5
May 19, 2019 5:35
Quality of work and customer service
Julie W.
|
Fallbrook, CA
5
May 19, 2019 0:40
We are very happy with the shirts that we ordered, and the design process was great. Your staff was excellent in assisting me to place the order, Thank You!
Kim J.
|
Springfield, NJ
5
May 18, 2019 20:00
Quality of work and customer service
Julie W.
|
Fallbrook, CA
5
May 18, 2019 20:00
We are very happy with the shirts that we ordered, and the design process was great. Your staff was excellent in assisting me to place the order, Thank You!
Angie O.
|
Riverside, CA
5
May 17, 2019 21:11
Very helpful and quick responses from Joey!
Kayvon O.
|
Tulsa, OK
5
May 17, 2019 20:00
The only t-shirt I have ever worn that gets better with every wash : )
Cristian R.
|
Burlingame, CA
5
May 16, 2019 15:19
Excellent customer service that was friendly and timely in their responses, and fantastic shirt and print quality
Tara L.
|
Mountain View, CA
5
May 16, 2019 13:43
Superb customer service from Cierra and great quality product. You have won a loyal customer.
Ashley R.
|
Yukon, OK
5
May 11, 2019 22:07
Ordering was easy! They took care of everything and you can’t beat their prices!
Michael E.
|
Canton, OH
5
May 10, 2019 20:20
They were very cooperative. Respectful. Payed very close attention to detail. Very communicative. Overall affordable, could be more! But we enjoyed what we got. Joey was a friendly face who always followed up. Overall, great experience.
Heather W.
|
Prairie Grove, AR
5
May 9, 2019 14:53
Easy to work with you all and great quality!
John S.
|
Venice, CA
4
May 8, 2019 19:01
It took longer than I would've liked to get my product, but otherwise, it was great. Customer service was awesome, turned out beautifully.
Talia K.
|
Winterville, NC
5
May 8, 2019 14:50
The shirts are incredibly soft and the ink is soft too! Love the packaging... love the print.
Brendan S.
|
Raleigh, NC
5
May 8, 2019 13:19
Shirts are super soft. I thought the color we chose (storm) wasn't terribly accurate. It has more purple in real life than it has in the pictures. Also the printing and shipping time was ~2 weeks, which seems unnecessarily long.
Michele F.
|
Monmouth Beach, NJ
5
May 7, 2019 9:06
I love working with Real Thread!
Taylor Z.
|
Seaside, CA
5
May 2, 2019 14:51
Everything turned out great! The shopping, approval and shipping experience was easy and above expectation.
Nick F.
|
Newberry, FL
5
May 2, 2019 12:02
Customer service off the charts (thanks Rob!) and printing was great. Interface to provide designs is top notch. I am very pleased that we switched to Real Thread.
Steve L.
|
Alburtis, PA
5
April 30, 2019 20:17
Great shirts and account guy Rob rocks!
Madeline M.
|
Lafayette, CO
5
April 30, 2019 11:58
We've had nothing but great experiences ordering with Real Thread! They always help us get flawless prints on super-soft shirts within our deadline. People are always asking us if they can get a t-shirt because they turn out so great every time, and they really love the tonal prints which are a unique feature. I also love the chat support for quick assistance no matter what my question is.
Andrew M.
|
Portland, OR
5
April 29, 2019 13:28
Exceptional product and good customer service.
Iddo P.
|
Memphis, TN
5
April 27, 2019 14:27
Great product, Great service, great pricing
Trevor C.
|
Essex Junction, VT
5
April 18, 2019 14:09
Very comfortable and quality product. Design was perfectly placed into all sizes and I couldn’t be happier! -Six Five Audio
Nic D.
|
Green Bay, WI
5
April 16, 2019 14:41
Real Thread is always great to work with. They have a great selection of products and I love that you can also work with other apparel retailers if they don't have what you want.
Kevin D.
|
Philadelphia, PA
5
April 5, 2019 11:18
Top to bottom, all around, fantastic service. Not the cheapest, but as with most things you get what you pay for...and so far, I'm thrilled with what I've received.
Terri M.
|
Wichita, KS
5
April 1, 2019 9:37
excellent service, good quality, fast delivery and fair pricing.
Kenya S.
|
Oakland, CA
5
March 27, 2019 13:54
Customer service and follow-through are superb! Mo Ansari is great!
Linda W.
|
Tyler, TX
5
March 23, 2019 13:31
Such excellent communication. Every question and concern answered! Haven't seen the shirts yet but they have been delivered (early!)
Rick V.
|
Miami, FL
5
March 20, 2019 14:17
Great service and product. Delivery time as promised.
joseph f.
|
Glendale, AZ
5
March 19, 2019 14:17
Nice shirts, great ordering process, good pricing. I probably will recommend this company.
Tamieka M.
|
Siloam Springs, AR
5
March 16, 2019 15:18
We love real thread’s professionalism and accuracy.
Rosemary R.
|
Houston, TX
5
March 13, 2019 16:09
Excellent quality fabric. Great fit. Perfect translation of logo.
Lana M.
|
Morrisville, NC
5
March 7, 2019 10:05
The shirts have a quick turn around time, the customer service is wonderful, the designs look great, and the shirts are so soft! We will continue to purchase our company shirts from real thread.
Breanne P.
|
Purchase, NY
5
March 6, 2019 8:47
The Customer Service team is very prompt and personable. They were very responsive and made a stressful deadline easy to accomplish. The quality of their T-Shirts are the best feel and they are every lasting! Great company all around!
Rob D.
|
Irvine, CA
5
March 4, 2019 15:48
RealThread is the best!!!
Mitchell E.
|
Charleston, SC
5
February 28, 2019 13:54
Great service! Quick turnaround. Great quality.
Caylee C.
|
Glen Burnie, MD
5
February 25, 2019 7:31
Love the print quality and service! I wish there was a little bit more information about the shirt sizing available before purchasing. I ordered a Bella canvas women's tee and the sizing is quite small. But other than that service was great!
Paige H.
|
Louisville, KY
5
February 23, 2019 13:14
My first experience with real thread was very positive. I knew my project was in good hands especially given the excellent communication along the way. The end result was a wonderful product that everyone loved and a very happy client (me). Thanks y'all.
Amber S.
|
Mitchell, SD
5
February 23, 2019 12:56
Customer service has always been top notch. Quality of work is stellar.
Miles N.
|
San Luis Obispo, CA
5
February 19, 2019 18:23
Real Thread is all about quality. They use the best shirts and are the best company to print with. Period.
Alex A.
|
Melbourne, FL
5
February 19, 2019 11:13
Cause Real Thread is awesome.
Chaz R.
|
Winter Park, FL
5
February 18, 2019 9:22
The final product is always flawless and they go above and beyond to translate your design accurately to the final product. Still honestly amazed at some of the results I've gotten.
Tommiea J.
|
Orlando, FL
5
February 18, 2019 8:43
I've always had great customer service and received a great product.
Spencer R.
|
Apopka, FL
5
February 16, 2019 13:18
Great product, great customer service!
Tashai L.
|
monona, WI
5
February 16, 2019 12:32
Great shirts and great service.
Lydia B.
|
Fort Gratiot, MI
0
February 16, 2019 12:32
I had shirts ordered come in wrong sizes and with tears in seam lines. I had made a small order, so I didn’t expect to run into the issue of wrong sizes coming or damaged items being that it was such a small order. I actually am waiting on a response from real thread team in getting proper sizes that were missing from our order sent and replacements in the damaged shirts.
Jeff B.
|
Orlando, FL
5
February 16, 2019 11:46
Great customer service and product
Heide E.
|
Orlando, FL
5
February 16, 2019 10:39
Everything is awesome! Shirts are soft and customer service is always on point!
Jim I.
|
Foley, AL
4
February 14, 2019 12:18
good, fast.
Allison C.
|
Atlanta, GA
5
January 4, 2019 12:11
great customer service
CJ M.
|
Los Altos, CA
5
January 3, 2019 17:12
Great customer service and experience overall. Great finished product also
Jason M.
|
Louisville, KY
5
January 2, 2019 8:45
real thread's customer service was awesome!