This is something that you should always do, but with the holidays around the corner, it’s critical. Per UPS’ Pulse of the Online Shopper
, 66% of online shoppers will look for your return policy before making a purchase. You want to give prospective buyers every reason to feel comfortable buying from you, and having your return policy easily located will give them the piece of mind they need to make a purchase.
In the age of Amazon, consumers are becoming more and more conditioned to getting their products fast. Free shipping, or offering expedited shipping on orders of a certain value work really well for getting people through the purchasing process. When customers are weighing buying your product versus a competitors, something as simple as free or faster shipping can make all the difference.
With the ever-growing internet landscape and all of the options people have to make purchases, shoppers are increasingly priding themselves on their ability to find the best deals. People are sifting through information quickly, scanning to see what kind of deal you can offer them. So if your offers aren’t immediately clear, they’re going to move on. A new hero image or pop-up box with your holiday offers work really well here.
The above image is from Amazon’s homepage last Black Friday. The hero image effortlessly identifies what items they’re offering, and how much you’ll save. Too easy.
4. Use promo codes to encourage bigger purchases
Promo codes are an excellent way to encourage people to fill up their shopping carts. Passing along a promo code that lets customers take a percentage off their order total when they spend a certain amount is a quick and easy way to encourage more and larger sales.
5. Start teasing sales a few days early
Just because sales don’t start until Black Friday, doesn’t mean you have to start promoting them on Black Friday. If you start promoting your sales prior to the holidays, it’ll build anticipation with your consumers, making them excited and ready to take advantage as soon as Black Friday or Cyber Monday hit.
6. Integrate and ramp up your marketing strategy
In the lead up to Black Friday and Cyber Monday, you want to make sure you have a plan for communicating your products and deals. One of the best things you can do is sync up your messaging across social media, emails, and paid advertising (i.e AdWords, Facebook Ads).
A long-standing marketing adage is the Rule of Seven: meaning a person needs to see your message roughly seven times before they take action. Integrating your message over social, email, and paid advertising will ensure that your message is heard loud and clear. Plus, companies who took time to invest in their social, email, and mobile marketing saw 30% higher sales on average
Key to success here: make sure your content carries visual continuity across platforms. That way, each time someone comes across your post/ad/email, the image will be instantly recognizable.
Warby Parker released new holiday packaging last year that was bold, stylish, and eye-catching. They displayed the packaging in images across their marketing channels, making their content instantly recognizable and lingering in people’s minds.
7. Set up a quick abandoned cart email flow
An abandoned cart email flow will help keep you in the customers’ mind, and if done right, nudge them towards purchasing. Try giving the customer some extra value in this email by offering them some additional incentive, like 10% off their order.
8. Generate a sense of urgency
Black Friday through Cyber Monday is a pretty short window, and making sure your customers know that is a really good way to get them to make a purchase. To create a sense of urgency with your customers, a really good practice is adding a countdown clock so they know how long the deal lasts. Or include text on your website that makes it clear that your holiday deals won’t last long.
9. Test your site on mobile
In 2017, online retail brands can no longer get by with a poor mobile website experience. For the past few years, even though mobile traffic was steadily on the rise, an overwhelming majority of purchases happened on a desktop or laptop. However, as people adapt more and more to their phones, the number of purchases happening on mobile is on the rise.
In 2016, Black Friday sales came out to $3.34 billion
, with mobile accounting for $1.2 billion of those sales –– a 33% increase from the year before. Moreover, one of the biggest reasons people are migrating to mobile is convenience. So, if you’re mobile experience isn’t convenient, there is a huge piece of market share that you could be missing out on.
Luckily, most e-commerce platforms make it easy to edit and optimize your mobile site, so make sure you review it before the holidays roll around.
10. Consider giving or donating time to a charity or cause
Donating a small portion of sales, or even simply donating your time to a cause or charity is a great way to stay grounded in what the holidays are really about. Not only will it be good for your own company culture, but you will also get to show customers a more human side of your brand.
Adventure brand United by Blue
is choosing to spend their Black Friday leading a nationwide cleanup movement, and inviting you to do the same! They’re known for their responsibly, sustainably produced goods, so this initiative is very on-brand for them, and resonates with their customers. Plus, by inviting people to join in and share what they’re doing, they should get some strong social media exposure.
11. Start early, and don’t stress too much
The holidays are an incredibly important time for retailers, and it can be easy to let that pressure get you, but don’t get overwhelmed! If you start planning and checking things off your list now, you’ll be perfectly prepared and ready to go by the time Black Friday and Cyber Monday roll around.
We hope this list serves as a great launching point as you prepare for the holiday season. Did we miss anything? If so, let us know
! We’d love to hear your holiday secrets, and what you do to make the holiday season a successful one.